Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ma Lourdes Boquer

Phoenix,AZ

Summary

Specialist in passenger services with a strong track record of improving traveler comfort and safety. Demonstrated expertise in effective communication, problem-solving, and delivering outstanding customer service. Acknowledged for maintaining composure under pressure and creating positive experiences that enhance customer satisfaction and loyalty.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Companion Caregiver

Visiting Angel/ My True Joy
scotssdale, arizona
06.2025 - Current
  • Administered medication reminders per prescribed instructions
  • Performed grocery shopping tailored to clients' dietary requirements.
  • Developed individualized care plans reflecting unique needs of each client.
  • Accompanied clients to doctor's appointments to ensure proper care and support.
  • Assisted with daily activities such as bathing, grooming, dressing, and meal preparation.

Call Center Representative

Infonxx
Santa Rosa, Laguna, Philippines
03.2005 - 06.2007
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Maintained detailed records of customer interactions and transactions for future reference.

Front Desk Receptionist

Vigan Plaza Hotel
Vigan City, Philippines
04.2004 - 05.2005
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Assisted with scheduling appointments for clients and visitors.

Ground Steward

Gulf Airlines
Pasay, City, Philippines
01.2002 - 04.2002
  • Facilitated boarding and disembarking for passengers, ensuring comfort and safety during flights.
  • Assisted passengers with special needs, including wheelchair access and medical requirements.
  • Provided customer service by addressing inquiries regarding flight schedules and gate locations.
  • Guided passengers through travel document processes, including visas and passports as needed.

Ground Steward

Philippine Airline-International
Pasay, City, Philippines
06.2001 - 09.2001
  • Greeted passengers and facilitated smooth boarding processes.
  • Coordinated with airport staff to address operational inquiries efficiently.
  • Assisted passengers in obtaining necessary travel documents, including visas and passports.
  • Delivered customer service by responding to inquiries regarding flight schedules and gate information.
  • Announced pre-boarding procedures to ensure timely departures.

Education

Caregiving

Assisted Living Training School
Tempe, AZ
02-2022

Associate Degree in Nursing - Nursing Aide

University of Santo Tomas
España Manila, Philippines
03-2017

Master in Culinary- Cooking Essentials

Heny Sison Culinary School
Boni Serrano, Quezon City
01-2006

Bachelor of Science - Hospitality And Tourism Management

University of Santo Tomas
España, Manila Philippines
03-2002

Skills

  • Boarding procedures and safety regulations
  • De-escalation techniques
  • Team collaboration
  • Empathy and customer relations
  • Documentation review
  • Goal setting and negotiation skills
  • Boarding pass assignment
  • CPR and first aid

Certification

  • Certified Caregiver
  • CPR/first Aide

Timeline

Companion Caregiver

Visiting Angel/ My True Joy
06.2025 - Current

Call Center Representative

Infonxx
03.2005 - 06.2007

Front Desk Receptionist

Vigan Plaza Hotel
04.2004 - 05.2005

Ground Steward

Gulf Airlines
01.2002 - 04.2002

Ground Steward

Philippine Airline-International
06.2001 - 09.2001

Caregiving

Assisted Living Training School

Associate Degree in Nursing - Nursing Aide

University of Santo Tomas

Master in Culinary- Cooking Essentials

Heny Sison Culinary School

Bachelor of Science - Hospitality And Tourism Management

University of Santo Tomas

Similar Profiles

CREATE PROFILE