Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ma Lourdes Molina

Winchester,CA

Summary

Dynamic and dedicated professional with a proven track record at Mount San Jacinto College, excelling in customer satisfaction and relationship management. Committed to fostering positive experiences through effective communication and a professional attitude. Also, demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Lastly, brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Food Server

Shogun Temecula
01.2017 - Current
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.

Front Desk Receptionist

Mount San Jacinto College-Student Government Council
01.2014 - 01.2017
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

Associate of Arts - Liberal Arts And Sciences

Mt. San Jacinto College
Menifee, CA
05-2018

Skills

  • Cash handling
  • Food handling
  • Safe food handling
  • Professional attitude
  • Relationship management
  • Hospitality and accommodation

Languages

Filipino
Native or Bilingual

Timeline

Food Server

Shogun Temecula
01.2017 - Current

Front Desk Receptionist

Mount San Jacinto College-Student Government Council
01.2014 - 01.2017

Associate of Arts - Liberal Arts And Sciences

Mt. San Jacinto College

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