Malu Nae'ole
Sout Salt Lake,UT
Summary
Skilled HVAC Commercial Sales Professional with a proven track record of driving revenue growth and fostering lasting client relationships. Expert in identifying client needs and delivering tailored HVAC maintenance solutions that enhance operational efficiency and comfort. Demonstrates exceptional negotiation skills and a consultative sales approach to secure high-value contracts. Committed to providing outstanding customer service and consistently going above and beyond to exceed client expectations. Adept at managing complex sales cycles, from initial contact through account manager handoff, ensuring customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Service Sales
CCI Mechanical
06.2023 - Current
- My current role focuses on building CCI Mechanicals preventative maintenance contract base
- I achieved $376,804 in preventative contract sales for the period of January January 2025, with an average contract value exceeding $8,000
- My manager set a goal of $250,000, which I surpassed significantly
- Despite having to turn down three sold opportunities due to manpower shortages, which would have brought my total to $417,576, I successfully transitioned to recruiting technicians for a month since I had to slow down on contract sales
- During this time, I onboarded two technicians and earned commission from these efforts as well
- I have extensive experience in selling maintenance contracts across various industries and for all types of commercial HVAC equipment
- Additionally, I have worked with customers to integrate BAS contracts, including scheduled service from our controls department.
Account Manager
Barebones Living
09.2021 - 06.2023
- Promoted to International Account Manager after working as a Sales Administrator for 7 months
- In my role I managed 6 international distributors as well as a US distributor
- My roles as an Account Manager included, assisting with order placement, product promotion, certification needs, zoom check in calls to go over customer needs and satisfaction, procuring additional sales and promoting new products
- Oversee of showroom and retail space and managing trade show preparation
- Responsibilities managing our retail space include:
- Stocking and displaying products
- Taking inventory
- Ordering inventory
- Setting up displays for trade show events
International Sales Administrator
Barebones Living
02.2021 - 09.2021
- After four months of my role as a customer service representative I was promoted to a sales administrator and moved to our international sales department working directly under our key account manager
- My responsibilities included assisting international distributors with order entry needs
- Securing sales by promoting new products and providing reports for best selling items.
- Stepped into managing several international customers
Customer Service Representative
Barebones Living
10.2020 - 02.2021
- Consulted via telephone to assist with order inquiries, RMA’s and general questions
- Became familiar with hundreds of SKU’s to better help answer any questions customers had and procure further sales by giving detailed descriptions and recommendations.
Technical Support Specialist
AlertGPS
08.2017 - 10.2020
- Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes
- Documented repair processes and helped streamline procedures for future technical support actions
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment, or customer accounts
- Provided detailed reports to keep companies I manage as well as consumer accounts organized and up to date.
Education
High School Diploma -
Woods Cross High School
Woods Cross, UT05-2015
Skills
- Successfully build and maintain strong customer relationships, resulting in lasting positive impressions
- Demonstrate pride in the ability to develop and sustain meaningful connections with clients
- Prioritize client needs and ensure high levels of satisfaction
- Flexibility to adjust to changing client needs and market conditions
- Meticulous attention to detail
- Strong problem-solving ability with quick and effective resolution of client issues and concerns
- Efficient management of multiple accounts and tasks simultaneously
- Ensure accuracy and thoroughness in all client interactions and documentation
- Effective negotiation to achieve mutually beneficial outcomes
- Willingness to learn and adapt
- High customer service standards
- Adaptive team player with a high-energy attitude
- Account management experience
- Process optimization
- Project organization
Timeline
Service Sales
CCI Mechanical
06.2023 - Current
Account Manager
Barebones Living
09.2021 - 06.2023
International Sales Administrator
Barebones Living
02.2021 - 09.2021
Customer Service Representative
Barebones Living
10.2020 - 02.2021
Technical Support Specialist
AlertGPS
08.2017 - 10.2020
High School Diploma -
Woods Cross High School
Similar Profiles
Gordon PenticoGordon Pentico
Journeyman Sheet Metal Worker at CCI Mechanical Inc.Journeyman Sheet Metal Worker at CCI Mechanical Inc.
Spencer AllenSpencer Allen
Design Engineer (2002)/Engineering Manager (2014) at CCI Mechanical Inc.Design Engineer (2002)/Engineering Manager (2014) at CCI Mechanical Inc.
Robert HunterRobert Hunter
Welder's Helper at CCI Energy ServicesWelder's Helper at CCI Energy Services