Summary
Overview
Work History
Education
Skills
Timeline
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Malva Palacio-Grant

Malva Palacio-Grant

Los Angeles,USA

Summary

Dynamic Manager, skilled in medication management and crisis intervention. Achieved operational efficiency through process improvements and led a high-performing team. Expert in healthcare documentation and employee training, fostering a collaborative environment that enhanced patient care and staff performance. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

5
5
years of professional experience

Work History

Medroom Manager

VISTA DEL MAR SENIOR LIVING
Long Beach, CA
04.2022 - 03.2025
  • Oversaw daily operations of medication room and scheduled 14 medication technicians monthly.
  • Collaborated with healthcare professionals to coordinate treatments and interventions for residents.
  • Maintained accurate documentation of residents' medical histories and treatment plans in compliance with regulations.
  • Provided ongoing training on lifting techniques, medication administration, and emergency response procedures.
  • Conducted regular audits to ensure compliance with state regulations for resident care facilities.
  • Led interdisciplinary team meetings to review individual resident cases and address concerns.
  • Responded to emergencies involving residents by strictly following established protocols.
  • Implemented electronic medication management system to enhance efficiency and reduce errors.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Conducted performance reviews for team members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and hired qualified candidates to fill open positions.
  • Directed recruitment, hiring, and training of new staff members.
  • Negotiated contracts with vendors to secure favorable terms and pricing.

Lead Medication Technician

Oakmont Senior Living
Torrance, CA
08.2021 - 04.2022
  • Administered medications to XX patients daily, ensuring accurate dosages and adherence to medication schedules.
  • Maintained detailed records of medication administration, documenting any changes or reactions observed.
  • Collaborated with the healthcare team to review and update patient medication profiles, identifying potential drug interactions or contraindications.
  • Assisted in the ordering and stocking of medications and supplies, ensuring availability for timely administration.
  • Monitored patients for adverse reactions or side effects following medication administration, promptly reporting any concerns to the healthcare provider.
  • Followed established protocols for handling controlled substances and maintaining accurate inventory records.
  • Collaborated with pharmacy staff to resolve any issues related to prescription orders or refills.
  • Participated in ongoing training programs to stay updated on new medications, dosage forms, and best practices
  • Worked closely with nurses and other healthcare professionals as part of a multidisciplinary team
  • Demonstrated strong attention to detail when preparing medications according to physician orders
  • Closely monitored expiration dates of medications stored within the facility's inventory system
  • Informed physicians about any observed changes in a patient's condition that may require adjustment of their prescribed medications
  • Achieved XX% accuracy rate when verifying prescriptions against physician orders
  • Provided emotional support to patients during medication administration, ensuring a compassionate and caring environment
  • Collaborated with pharmacy team members on special projects as assigned.

Memory care Coordinator / Medication Technician

Terazza Court
Culver City, CA
01.2020 - 08.2021
  • Encouraged family members to participate in their loved ones' care plan through visits, phone calls, emails.
  • Adhered strictly to policies and procedures designed by Memory Care Facility management team.
  • Provided compassionate companionship during times of distress or confusion due to memory impairment issues.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Educated families on the types of services available for their loved one living with memory impairments.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Monitored medication administration by staff members to ensure accuracy according to physician orders.
  • Maintained accurate records of all interactions with residents including medical information and progress notes.
  • Actively engaged residents throughout the day by providing meaningful conversation topics related to past experiences.
  • Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
  • Assisted in creating an environment that was safe for all residents while promoting independence when appropriate.
  • Observed changes in behavior or physical condition of residents and reported any concerns to supervisor.
  • Participated in team meetings regarding resident care plans and needs assessment reviews.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Communicated with patients with compassion while keeping medical information private.
  • Kept family members abreast of important information regarding patient care, health issues and medication.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
  • Assisted in the development and implementation of individualized care plans for each resident.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Provided emotional support and encouragement to residents with memory loss.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Facilitated daily life skills activities such as dressing, bathing, grooming, eating, and toileting.
  • Explained policies, procedures and services to patients.

Education

Associate's degree - Sociology

Los Angeles Southwest College
05.2025

Skills

  • Patient care
  • Data analysis
  • Medication management
  • Healthcare documentation
  • Interdisciplinary collaboration
  • Crisis intervention
  • Team building
  • Employee training
  • Policy implementation
  • Project planning
  • Time management
  • Policy and procedure development
  • Goal setting
  • Project management
  • Safety procedures
  • Decision-making
  • Workforce management
  • Employee on boarding
  • Conflict resolution
  • Relationship building
  • Staff management

Timeline

Medroom Manager

VISTA DEL MAR SENIOR LIVING
04.2022 - 03.2025

Lead Medication Technician

Oakmont Senior Living
08.2021 - 04.2022

Memory care Coordinator / Medication Technician

Terazza Court
01.2020 - 08.2021

Associate's degree - Sociology

Los Angeles Southwest College

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