Malvern Patterson II
New Port Richey,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking Regional Market Manager with a deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 38 years of progressive business management experience to positively impact business operations.
Overview
39
39
years of professional experience
13
13
Certification
Work History
Regional Manager
Tire Discounters Inc
04.2012 - 02.2023
- Worked with senior leadership to develop, implement & train the company classroom Career Development Training Program.
- Constructed & development training material for the integration of the Cornerstone LMS (Learning Management System)Training Program. This launched company-wide. Enabling on-line sales, technical as well as operational education
- Assisted in integrating & developing the current fleet business program to grow to over 30 Million per year annually.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Southern Regional Manager
Tire Choice Total Car Care
06.2008 - 04.2012
- Led 14 Stores on the West Coast of Florida
- Conducted Market Studies, developed business plans, and designed branded strategies to promote Tire Choice business within the region
- Created Budget Projections, business and financial forecasts for the brand portfolio
- Recruited, trained, and cultivated a new fulfillment and revenue-producing sales and support channel
- Motivated and set up a rewards program for goal-store achievement
- Increased regional sales by implementing new strategies and fostering strong relationships with clients.
- Improved team performance through consistent coaching, feedback, and motivation for success.
- Established lasting partnerships with key industry players to strengthen the company''s position in the market.
- Led successful product launches that resulted in increased brand awareness and market penetration.
- Delivered excellent customer service by resolving issues quickly and maintaining open lines of communication at all times.
- Conducted regular competitor analysis to stay ahead of market trends, allowing swift adjustments to strategies as needed.
- Fostered a positive work environment that encouraged collaboration, innovation, and employee growth.
- Monitored regional KPIs closely, making data-informed decisions that led to improved overall performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Group Manager/Store Manager
Tires Plus Total Car Care
01.1997 - 06.2008
- Ensured the achievement of sales targets in the region
- Responsible for developing and executing the regional distribution channel strategy
- Provide customers with top-class after-sales service
- Develop implement and train new sales programs with the market to increase revenue and employee retention
- Operations Excellence.
- Maintained excellent audit scores
- Streamlined internal communication channels, fostering collaboration and improving overall team performance.
- Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
- Initiated process improvements that led to reduced costs while maintaining or improving quality standards.
- Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
- Developed successful business strategies for revenue growth, increasing market share and brand recognition.
Market Area Manager
Goodyear Tire & Rubber Company
07.1984 - 01.1997
- ASE Master L1 Certified Service Technician - Became the lead technician in charge of the shop personnel to mentor, train, and develop their own earned skills to include their personal goals and perform at the highest level of service excellence, producing revenue for multimillion-dollar location
- Increased market share by developing and implementing strategic sales plans and marketing campaigns.
- Expanded client base for increased revenue through targeted prospecting, networking, and relationshipbuilding.
- Improved customer satisfaction ratings with consistent follow-up and proactive problemsolving.
- Managed budgets, forecasting trends, and overseeing inventory to maximize profitability in the market area.
- Led a team of sales professionals to consistently achieve or exceed monthly sales targets.
- Provided exceptional support to clients during contract negotiations, resulting in higher closing rates.
- Organized promotional events to raise brand awareness and attract potential customers within the target market area.
- Established productive collaborations with both internal team members and external partners, facilitating a smooth flow of operations throughout the sales cycle.
- Reduced costs by identifying areas for improvement in operational efficiency while maintaining quality standards.
- Created an inclusive work environment that fostered open communication among team members, resulting in increased productivity and team morale.
- Pioneered the use of advanced sales tools and technologies to streamline daily tasks and enhance client engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Service Manager achievement that allowed to train successfully develop and store personnel to deliver the highest level of customer service allowed the company to increase revenue by 142%
- General Manager Achievement - Recruited, Trained, and Developed High-Level Professionals to effectively run Million Dollar Facilities
- Managed and trained Sales staff to successfully achieve Daily Metrics and Monthly Sales Goals
- Regional Manager Achievement - Analyzed financial reports and created Strategic Plans to support Company Initiatives
- Developed and implemented training facility curriculum for personal and company sales goals and incentives
- Ran from 10 to 28 Stores successfully by building a strong team, recruiting top talent, and placing the development training programs that allow teams to perform at their highest levels.
Education
Psychology Training And Education.
USFCrestview High School
05.1984
Skills
- Learning Management System (LMS)
- ASE (Automotive Service Excellence) Certifications
- Risk Management
- Budget Forecasting
- Employee Retention
- Operational Management
- Business Development and Planning
- Goal Setting and Performance Metrics
- Action Plans
- Client Relationship Building
- Data Analytics
- Staff Recruiting
- Staff Training and Development
- Project Management
- Conflict Resolution
- Product Knowledge
- Leadership Development
- Multi-Unit Management
- Profitability Optimization
- Team Building Practices
- Policy Enforcement
Certification
- Certified Instructor of Red Cross First Aid Program AED Certified Infant & Adult
- ASE Master L1 Certified Service Technician
- Master certified with 5 tire manufactures
- Business Development Manager of the Year
- Certified Professional Regional Manager
- Certified Professional Manager (CPM)
- Certified Professional Manager
- Licensed Red Cross Trainer
- Certified Manager Certification
- ASE Master Service Technician
- Regional Manager of the Year
- Certified Service Technician
- Company Trainer of the Year
- Certified Manager
- AED Certified
Honors Awards
- Regional Manager of the Year
- Business Development Manager of the Year
- Company Trainer of the Year
Experience Level
- Regional Manager Multiunit Capability (10+ years)
- Team Development (10+ years)
- Passionate about People
- Sales/Training Program Infrastructure Design and Implementation (7 years)
- LMS Material Integrator for Learning Management System
- ASE Master Service Technician (Mechanical Comprehension) (10+ years)
Timeline
Regional Manager
Tire Discounters Inc
04.2012 - 02.2023
Southern Regional Manager
Tire Choice Total Car Care
06.2008 - 04.2012
Group Manager/Store Manager
Tires Plus Total Car Care
01.1997 - 06.2008
Market Area Manager
Goodyear Tire & Rubber Company
07.1984 - 01.1997
Psychology Training And Education.
Crestview High School