Malvika Jothy Suman Kumar Pilli

• Leading Transformation initiatives for system upgrades and process efficiency across conventional and Islamic Trade Finance products
• Developed business requirement documents, operating procedures, and test scenarios to enable accurate development, testing and smooth production rollout
• Manage a 6 member Trade Finance controls & Governance team
• Oversee centralized reconciliation across Finacle, Eximbills, BPM and SWIFT platform

Global Market Operations| Operations Excellence for Investment banking Confirmation process

• Led automation of investment banking confirmation processes (FX, Rates, Equities) improving STP and turnaround time
• Conducted process deep dives, created process maps, and identified automation opportunities
• Performed impact assessments and managed delivery across Define–Measure–Analyze–Execute–Govern phases
• Collaborated with Operations, Technology, Regulatory and API teams to enable upstream/downstream integrations
• Enhanced BCML data fields and reduced manual intervention through auto-suppression controls • Increased paper STP to 30% and significantly reduced errors and re-drafts. Implemented semi-automated controls reducing operational risk exposure
• Digitized workflows and centralized communication via Salesforce, reducing email volume by 20%

• Implemented Trade360 platform for HSBC including Guarantees consolidated billing and TPS migration
• Analyzed LC intragroup workflows and identified operational improvement opportunities
• Prepared BRDs, user stories, acceptance criteria and process flows for system changes
• Acted as Product Owner coordinating business, CGI, developers, testing and data teams
• Performed process mapping to resolve document checking inefficiencies
• Delivered Fircosoft TSaaS enhancements for Standard Chartered including P2P screening data fields
• Implemented MAS 626 regulatory changes for wire transfers (AML/CFT compliance) • Supported FCC data strategy by enabling additional reporting attributes and data migration to TSaaS

• Led BA delivery for SWIFT 2019 enhancements and SWIFT 2018 releases on the NEXEN platform for BNY Mellon and 8 global clients
• Investigated and resolved production issues, improving system stability and client experience
• Conducted trade finance KT sessions and coordinated with SMEs across teams
• Analyzed data flows, APIs and entitlements, and supported technical design, testing and documentation across LC, Standby, OAT and Import Collections

• Supported client lifecycle transformation initiatives for global trade finance and investment banking clients
• Acted as primary liaison between business and technology teams to prevent scope creep and ensure requirement clarity
• Managed stakeholder governance through regular meetings and implementation tracking
• Designed cross-functional training programs to standardize processes and improve data consistency
• Conducted user demos and training as part of change management for trade finance onboarding and LC processes

• Managed trade finance operations while supervising team members and supporting daily processing
• Led operational change management for Trade Workflow Management System (TWMS) implementation
• Collaborated closely with front office and document checking teams to improve service delivery
• Reduced discrepancies and improved processing efficiency through analysis of document presentations

• Led offshoring and right-shoring of trade operations across multiple African countries including Seychelles and Zambia
• Managed process quality, controls, and continuous improvement ensuring audit and regulatory compliance
• Identified operational risks and implemented corrective action plans with stakeholders
• Monitored Nostro and suspense accounts, prepared MI reports, and maintained SLA performance
• Performed import/export LC document checking and handled customer correspondence including MT734 refusals