Malvin Daniels
Phoenix,AZ
Summary
Dependable manager with over 5 years of experience in warehouse management and employee supervision. Skilled at effectively managing inventory control, shipping and receiving, customer relations, and ensuring safety and compliance. Certified Power Equipment Trainer, Forklift Operator, and Reach Operator with a proven ability to coach and train other staff members. Recognized for strong people and project management skills, resulting in promotions to positions of increased responsibility.
Overview
17
17
years of professional experience
Work History
Security Supervisor
Goodwill Store
12.2023 - 01.2025
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Collaborated with management to develop security policies and procedures.
Claim Specialist
Epiq Global
05.2024 - 12.2024
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Participated in ongoing professional development courses to stay updated on best practices within the industry.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
Machine Operator
Patricks
08.2019 - 12.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
Customer Service Lead
Total Traffic Inc
01.2015 - 12.2019
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Reviewed associate performance to identify training needs.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
Loss Prevention Representative
Walmart
06.2008 - 05.2011
- Implemented effective access control measures to prevent unauthorized entry into stockrooms or other restricted areas
- Regularly reviewed store layouts for optimal product placement, minimizing opportunities for shoplifting while enhancing customer experience.
- Assisted in the development of comprehensive company-wide loss prevention policies, resulting in decreased losses year over year.
- Improved employee awareness about loss prevention techniques through regular training sessions and workshops.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and conducting regular audits.
- Monitored store entrances and exits, identifying suspicious activity and preventing potential thefts.
- Developed strong relationships with fellow employees, fostering a culture of trust and cooperation in combating retail theft.
- Provided vigilant oversight during high-traffic events such as holiday sales or product launches to ensure adequate security coverage.
- Continuously evaluated and refined loss prevention strategies based on industry best practices, staying ahead of emerging trends and threats.
- Enhanced training processes for both clients and departments to increase overall functionality.
Education
High School Diploma - Business and Computers
Sabis International , 1903 E Roeser
Phoenix, AZMay 2008
Skills
- Computer literate
- Active listening skills
- Interpersonal skills
- Transferable skills
Timeline
Claim Specialist
Epiq Global
05.2024 - 12.2024
Security Supervisor
Goodwill Store
12.2023 - 01.2025
Machine Operator
Patricks
08.2019 - 12.2023
Customer Service Lead
Total Traffic Inc
01.2015 - 12.2019
Loss Prevention Representative
Walmart
06.2008 - 05.2011
High School Diploma - Business and Computers
Sabis International , 1903 E Roeser
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