Overview
17
17
years of professional experience
Work History
Special Assistant & District Director
New York State Assembly
South Bronx
01.2022 - Current
- Built and maintained strong relationships with community leaders, constituents, agency officials, and elected official staffers
- Planned community meetings and events, including community boards and block associations to speak on behalf of the Assembly Member
- Advised Member on pending community events valued at over $100k in enhancement investments
- Interfaced through a storefront district office open to the public, addressing and resolving constituent problems, interacting with government agencies, organizations, and elected offices
- Pioneered relationships with local schools and youth sports organizations, resulting in new game opportunities in the South Bronx
- Managed to schedule and work in the district office as a liaison to the Assembly Member's district
- Identified, fielded and thoroughly vetted prospective meetings, venues, and public speaking opportunities
- Translated documents or dialogue for constituents in Member's district
Field Operations Manager
The Doe Fund/NYCEDC
01.2020 - 01.2022
- Provided leadership and strategic direction, while responsible for supervision and management of supervisors and shift leaders
- Implemented solutions for all operational challenges and opportunities for improvement, inclusive of human resource management, and NYC program policies and procedures
- Managed quality control within the environment, while assuring accuracy and organization. In addition, proactively prioritized fleet maintenance, mechanics, and other operational protocols
- Oversaw supply distribution, daily inventory, back stock, and purchasing of supplies
- Facilitated functional work scheduling and fleet vehicle dispatch
- Trained supervisors and crew on standard operating practices and work expectations
- Monitored, reported, and updated inventory site work via digital tools
National Retail Accounts Manager
Verizon Wireless
01.2009 - 01.2019
- Promoted internally from the Retail Sales Representative role (2009-2010) to Assistant Manager (2010-2016) to National Retail Account Manager (2016-2019)
- Led a staff of 5 Assistant Managers and 25 associates, focusing on service, selling, operations, and visual components
- Established and grew partnerships through existing accounts and new client acquisition within a $100k+ territory
- Consistently met sales revenue and other pertinent metrics, while driving the implementation of tasks and evolving processes
- Developed business control plans for territory agents/retailers with key management personnel
- Facilitated ongoing training programs to enhance product and service knowledge for all store managers and sales associates within the 25-store territory in the Northeast
- Managed account merchandising, inclusive of floor displays, mobile kiosks, and new literature
- Established a culture of outstanding customer service and managed client expectations
- In the Assistant Manager Role, led a team of 15 sales associates to achieve quota/revenue targets, device activations, and customer experience scores
- Architect of operational plans to reduce shrink, and cash discrepancies
- Instrumental in developing career paths for the team with action plans and setting goals
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Timeline
Special Assistant & District Director - New York State Assembly
01.2022 - Current
Field Operations Manager - The Doe Fund/NYCEDC
01.2020 - 01.2022
National Retail Accounts Manager - Verizon Wireless
01.2009 - 01.2019