Malvina Garcia Kasperavicius
Burr Ridge,IL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
16
16
years of professional experience
Work History
Store Manager of Operations
Hartland Home Medical Supply
01.2021 - 12.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 12% with special displays and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
Private In-Home Caregiver
Angie Barrett
01.2019 - 01.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Scheduled and coordinated medical appointments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Trained new staff members on best practices for home health care.
Home Care Manager
Walgreens
11.2007 - 12.2018
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with Pharmacy professionals to develop comprehensive patient care plans and provide highest quality of care.
- Promote Perscription Savings Club Card to consumers
- Developed policies and procedures for effective pharmacy management.
Education
BBA - Business Management & Accounting
Universida De Oriente
Barcelona Venezuela12.1975
Skills
- Customer Service
- Business Acumen
- Problem Solving
- Employee Scheduling
- Staff Supervision
- Point of Sale Systems
- Customer Relations
- Sales Professional
- Health and Safety
- Interpersonal Skills
- Customer Service
- Goal Setting
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Store Manager of Operations
Hartland Home Medical Supply
01.2021 - 12.2023
Private In-Home Caregiver
Angie Barrett
01.2019 - 01.2021
Home Care Manager
Walgreens
11.2007 - 12.2018
BBA - Business Management & Accounting
Universida De Oriente
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