Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Hi, I’m
Malvin (Trent) Jones
DeSoto,TX
Summary
Overview
11
years of professional experience
Work History
Kwik Kar Oil And Lube
Assistant Manager
03.2022 - 07.2023
Job overview
- Helped get Plano store to #1 in sales and customer traffic for 3 months.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Jiffy Lube
General Manager
09.2019 - 01.2022
Job overview
- Took Duncanville store listed to close, to #1 store in district and got a contract to keep doors open at least until 2026.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Duncanville Fieldhouse
Lead
07.2018 - 07.2019
Job overview
- Tracked receipts, employee hours and inventory movements.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Worked with team members to improve performance and implement training updates.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Assigned daily employee tasks and monitored activity and completion.
Baller TV
Site Supervisor
03.2018 - 03.2019
Job overview
- Sourced suppliers and purchased necessary materials for work.
- Oversaw daily operations at site, keeping team production moving at an optimal pace.
- Directed guests around the building and answered questions regarding accessibility.
- Delivered accurate verbal and written reports to company personnel.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Noted and followed up on any unusual behavior.
Texas Sumo Game Rental
Event Staff
07.2014 - 03.2019
Job overview
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Described product to customers and accurately explained details and care of merchandise.
Schneider National
Truck Driver
10.2017 - 01.2018
Job overview
- Inspected tires, lights, brakes and gas, oil and water levels.
- Verified all dispatch instructions.
- Delivered products to dealer locations as scheduled and as requested.
- Reported all accidents, damage and malfunctions involving company equipment to management.
- Inspected vehicle and immediately reported any defects to a supervisor.
- Dropped and hooked trailers and changed the configuration of equipment when necessary.
- Correctly marked invoices and clearly noted returns and shorts.
- Transported deliveries locally and over the road.
- Established and maintained excellent customer relationships.
- Inspected the truck for defects and safe operating condition before, during and after trips.
Duncanville Field House
Building Attendant, Front Desk, Cafe Lead, Child Care
04.2012 - 08.2017
Job overview
- Set up and take down courts for basketball and volleyball tournaments.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Oversaw the loading and unloading of packages in the facility
- Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
- Operated a cash register for cash, check and credit card transactions with 95% accuracy.
- Assisted customers with food selection, inquiries and order customization requests.
- Processed cash and credit payments rapidly and accurately.
Education
Texas State Technical College - WacoRed Oak, TX
Associate of Science from Computer Networking
05.2025
University Overview
Mountain View CollegeDallas, TX
Associate of Science from Computer Science
University Overview
Trinity Christian High SchoolDuncanville Cedar Hill, TX
High School Diploma
05.2012
University Overview
Skills
- Computer skills
- Proficient in Microsoft Word and Excel
- Data entry
- Strong conflict resolution skills
- Personable
- Communication
- Ability to work under pressure
- Vendor to customer relations
- Mathematics
- Customer-oriented
- Quick learner
Accomplishments
Accomplishments
- Supervised team of 6 staff members.
- Subscribed several members to Baller TV in my first event with the company.
- Boosted sales 200%+ while managing Jiffy Lube
- Took worst store in district to the best store in 6 months
Timeline
Assistant Manager
Kwik Kar Oil And Lube
03.2022 - 07.2023
General Manager
Jiffy Lube
09.2019 - 01.2022
Lead
Duncanville Fieldhouse
07.2018 - 07.2019
Site Supervisor
Baller TV
03.2018 - 03.2019
Truck Driver
Schneider National
10.2017 - 01.2018
Event Staff
Texas Sumo Game Rental
07.2014 - 03.2019
Building Attendant, Front Desk, Cafe Lead, Child Care
Duncanville Field House
04.2012 - 08.2017
Texas State Technical College - Waco
Associate of Science from Computer Networking
Mountain View College
Associate of Science from Computer Science
Trinity Christian High School
High School Diploma
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