Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malvys Mercedes Galvez Rodriguez

Miami,FL

Summary

With a proven track record at BPA Banco Popular De Ahorro, I excel in financial reporting and customer service, demonstrating professionalism and strong multitasking abilities. My experience has significantly reduced financial discrepancies and enhanced client satisfaction, showcasing my dedication to efficiency and quality service.

Diligent Accountant with solid background in accounting principles and practices. Successfully managed financial records and performed audits, ensuring compliance and accuracy. Demonstrated analytical thinking and attention to detail in financial reporting and tax preparation.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Waitress

H-1 Tropic Grill
02.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Accounting Manager

BPA Banco Popular De Ahorros
04.2016 - 04.2022
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
  • Completed bi-weekly payroll for company employees.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Generated monthly and quarterly financial statements for executive review.
  • Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
  • Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
  • Managed successful audits by collaborating effectively with internal and external auditors.
  • Collaborated with other departments to achieve accurate and prompt financial reporting.
  • Monitored budget allocation and expenditures to enforce compliance with company policies.
  • Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
  • Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
  • Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
  • Developed and maintained system of internal controls to prevent fraud and abuse.
  • Managed complex tax filings, ensuring accuracy and compliance with changing tax laws.
  • Contributed to successful external audits, preparing all necessary documentation and facilitating auditor inquiries.
  • Oversaw payroll processing, ensuring accuracy and timely distribution of employee payments.
  • Streamlined monthly closing process, significantly reducing time required for financial reporting preparation.
  • Reduced outstanding accounts receivable through more effective communication strategies with clients.
  • Enhanced stakeholder confidence with detailed and transparent financial reporting.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Utilized financial software to prepare consolidated financial statements.

Accountant

BPA Banco Popular De Ahorros
02.2012 - 04.2016
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Used advanced software to prepare documents, reports, and presentations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
  • Facilitated smoother audit processes by maintaining organized and comprehensive financial documentation.
  • Trained new employees on accounting principles and company procedures.

Bank Teller

BPA Banco Popular De Ahorro
07.2010 - 02.2012
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.

Education

Associate of Science - Accounting

Florida National University
Hialeah, FL
05-2026

High School Diploma -

IPI Abel Santa Maria Cuadrado
Cuba
05-2006

Skills

  • Customer service
  • Professionalism and courtesy
  • Strong multitasking
  • Payroll processing
  • Accounts payable and receivable
  • Money handling
  • Greeting guests
  • Deposit and withdrawal management
  • Team collaboration
  • Financial reporting
  • Cash counting
  • Cleanliness
  • Patience and empathy
  • Attention to detail
  • Decision-making
  • Audit support
  • Stress tolerance
  • Payroll administration

Certification

Enabling Auditing of the Banking System

Timeline

Waitress

H-1 Tropic Grill
02.2023 - Current

Accounting Manager

BPA Banco Popular De Ahorros
04.2016 - 04.2022

Accountant

BPA Banco Popular De Ahorros
02.2012 - 04.2016

Bank Teller

BPA Banco Popular De Ahorro
07.2010 - 02.2012

Associate of Science - Accounting

Florida National University

High School Diploma -

IPI Abel Santa Maria Cuadrado

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Malvys Mercedes Galvez Rodriguez