Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malya Richmond

Houston

Summary

Overnight Receptionist and Security professional with 7 years of experience in customer service and team collaboration. Demonstrates strong skills in conflict resolution and event planning, with a luxury-minded approach to enhancing guest satisfaction. Excels in fostering a welcoming atmosphere and ensuring seamless operations through effective communication and coordination with staff.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Overnight Receptionist/Security

Legacy Village of Salt River
10.2024 - 04.2025
  • Liaise with housekeeping, maintenance, and nursing staff to ensure seamless operations and resolve any facility-related issues.
  • Handle incoming phone calls, emails, and in-person inquiries, providing information or directing calls.
  • Monitor and log visitor entry and exit, ensuring that all visitors are signed in and adhere to facility policies for safety and security.
  • Provided a welcoming atmosphere for guests, enhancing overall satisfaction and fostering positive community engagement.
  • Coordinated with staff to address guest inquiries promptly, improving response times and contributing to a cohesive team dynamic.

Barista

The Phoenician, A Luxury Collection Resort
03.2023 - 03.2025
  • Delivered exceptional customer service while crafting specialty beverages, fostering a welcoming atmosphere and enhancing guest satisfaction.
  • Oversee shift operations, including opening and closing procedures, cash handling, and inventory management.
  • Detail-focused, organized, and self-motivated. Committed to consistency and hospitality standards.
  • Accurately handle credit, and POS transactions. Complete end-of-shift banking and reconciliation with precision.

Head Barista

Good Grounds Cafe
05.2023 - 09.2023
  • Maintain cleanliness and safety in all areas, ensuring a welcoming environment.
  • Developed and launched new menu items, enhancing customer satisfaction.
  • Managed inventory levels to ensure consistent availability of popular items.
  • Collaborated on marketing strategies, boosting customer engagement.
  • Improved operational efficiency, resulting in increased customer retention.

Administrative Assistant

Love Quest International Church
01.2021 - 02.2022
  • Provided administrative support to church operations, enhancing communication flow and fostering a welcoming environment for congregants.
  • Coordinated scheduling and logistics for events, achieving seamless execution and increased attendance at community gatherings.
  • Managed data entry and record-keeping, ensuring accuracy and compliance, which facilitated smoother operations and improved reporting.
  • Collaborated with team members to streamline office processes, leading to substantial improvements in efficiency and productivity.
  • Maintained organized filing systems and documentation, contributing to operational clarity and quick access to important information.

Hospitality Worker

Love Quest International Church
06.2018 - 02.2022
  • Prepared meals for 50–150 guests per event, flawlessly executing on-time service with minimal waste and high satisfaction.
  • Developed artistic and themed food setups, delivering memorable presentations that aligned with client branding and event style.
  • Led planning for events hosting over 200 attendees, coordinating menu logistics, staffing, and diet-specific requirements.
  • Regularly meeting deadlines and budget constraints.

Event Coordinating & Design Intern

Gather Events & Co
06.2021 - 11.2021
  • Assisted in designing event layouts, enhancing attendee experience and ensuring seamless flow throughout the venue.
  • Coordinated logistics for multiple events, achieving timely execution and client satisfaction through effective resource management.
  • Communicated with vendors and stakeholders, fostering strong relationships that led to better pricing and service offerings.
  • Partnered with clients to understand their vision, translating ideas into actionable plans for successful event execution.

Education

Bachelors - Nursing

Grand Canyon University
Phoenix, AZ
04.2028

Skills

  • Customer Service Expert
  • Data Analysis Expert
  • Team Collaboration Expert
  • Conflict Resolution Expert
  • Event Planning Expert
  • Luxury-Minded Expert

Certification

  • CPR/First Aid Certification
  • Food Handlers Certification
  • Fingerprint Clearance Card

Timeline

Overnight Receptionist/Security

Legacy Village of Salt River
10.2024 - 04.2025

Head Barista

Good Grounds Cafe
05.2023 - 09.2023

Barista

The Phoenician, A Luxury Collection Resort
03.2023 - 03.2025

Event Coordinating & Design Intern

Gather Events & Co
06.2021 - 11.2021

Administrative Assistant

Love Quest International Church
01.2021 - 02.2022

Hospitality Worker

Love Quest International Church
06.2018 - 02.2022

Bachelors - Nursing

Grand Canyon University

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