Malyk Davis
Tucson,AZ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
Security System Installation Technician
Central Alarm
04.2023 - Current
- Coordinates, trains, leads and oversees activities of security and alarm technician crews
- Installs and maintains burglary systems such as: Honeywell (Vista systems) and Digital Monitoring Products (DMP)
- Experienced with the installation and maintenance of various camera system manufacturers including: Digital Watchdog, OpenEye, Speco, Dahua and many various other camera manufactures
- Experienced with the installation and troubleshooting of various cabling such as CAT6, Coaxial, and other low voltage electrical wire
- Certified with the installation and programming of AMAG/Symmetry access control systems
- Installs lock hardware such as various strikes and MagLocks for access control and badge access security
- Uses previous network experience to configuration communication and programming of security, access, CCTV, AiPhone systems
- Performs miscellaneous job-related duties as assigned by using manuals and tech support to ensure completion of task
IT Specialist
Southern Arizona Veteran's Administration
01.2020 - 04.2023
- Managed and maintained enterprise-level IT infrastructure, including servers, networks, and workstations, ensuring 99.9% uptime and high availability.
- Troubleshot and resolved hardware and software issues across a variety of platforms, reducing incident response time by 30%.
- Administered Active Directory and Office 365 environments, streamlining user management and access control for over 300 employees.
- Configured and deployed end-user devices, including laptops, desktops, and mobile devices, ensuring seamless integration with network systems.
- Led IT support teams in resolving technical issues, delivering timely solutions and maintaining high customer satisfaction scores (90%+).
- Developed and maintained IT documentation for systems, processes, and procedures, enhancing team efficiency and ensuring consistency in operations.
- Conducted routine system backups and disaster recovery testing to ensure data integrity and continuity of operations in case of system failures.
- Provided training and support to end users, improving their ability to leverage technology effectively and increasing overall productivity.
- Performed software installation and updates, ensuring all systems were running the latest, most secure versions and patches.
- Collaborated with cross-functional teams to plan and execute IT projects, ensuring alignment with business objectives and successful project delivery on time.
- Troubleshooting systems and hardware, particularly after server migration or an organization-wide update
- Analyze new equipment/Identify hardware and software compatibility issues
Aircraft Maintenance Technician
United States Air Force (AF)
08.2017 - 12.2019
- Inspect, service, and repair the weapon systems of the F-16 fighter jet
- Troubleshoot and maintain the aircraft's structure, engines, and other components, including mission-critical features such as weapons and electronic warfare
- Precision measurement and equipment calibration
- Repair of hydraulic fuel and electrical systems
- Installed ground safety devices on munition/gun systems
Education
Information Technology
Arizona State University
Tempe, AZInformation Technology
Pima Community College
Tucson, AZSkills
- Remote diagnostics
- Functionality testing
- Circuit testing
- CCTV surveillance systems
- Technical troubleshooting
- Cable and wiring installation
- System programming
- Access control systems
- Advanced troubleshooting
- Effective customer communication
- System design and deployment
- Hardware installation
- Application support
Timeline
Security System Installation Technician
Central Alarm
04.2023 - Current
IT Specialist
Southern Arizona Veteran's Administration
01.2020 - 04.2023
Aircraft Maintenance Technician
United States Air Force (AF)
08.2017 - 12.2019
Information Technology
Arizona State University
Information Technology
Pima Community College
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