MALYKA MABOM
McKinney,TX
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest Cashier with solid background in busy environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Home Depot
04.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Used POS system to enter orders, process payments and issue receipts
- Monitored self-checkout systems and provided assistance or intervention where required
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Welcomed customers and helped determine their needs
- Greeted customers entering store and responded promptly to customer needs
- Performed cash, card and check transactions to complete customer purchases
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Worked with floor team and managers to meet wide range of customer needs
- Responded promptly to requests for assistance, spills and customer inquiries
- Monitored self-checkout systems and provided help in resolving complex problems
- Used POS system to enter orders, process payments and issue receipts
- Maintained current knowledge of store promotions and highlighted sales to customers
- Worked flexible schedule and extra shifts to meet business needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Lifted up to 50 pounds at once and used forklift to move heavier loads
- Processed refunds and exchanges in accordance with company policy
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Learned duties for various positions and provided backup at key times
- Operated cash register to record transactions accurately and efficiently
- Identified and resolved discrepancies and errors in customer accounts
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Member
Freebirds World Burrito
09.2020 - 11.2020
- Stocking and replenishing
- Customer engagement
- Was in charge of serving food to customers
- Work at cash register
- Taking customer orders
- Kept food preparation area, equipment and utensils clean and sanitary
- Took orders, prepared meals and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of restaurant to promote clean image
- Provided excellent customer service by greeting customers and meeting quality expectations
- Replenished serving stations with fresh food and cleaned up spills
- Observed customer purchases in line and differentiated between standard portions
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Documented customer orders and conveyed special requests to kitchen staff
- Accurately operated cash register to process customer payments
- Took orders, prepared meals, and collected payments
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
AFFILIATIONS - Computer Engineering
University of Texas
Arlington, TX05.2025
High School Diploma - Computer Engineering
McKinney Boyd High School
McKinney, TX05.2021
Skills
- Educated customers about seasonal promotions to increase sales
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Greeted customers with smile and offered prompt and dedicated assistance
- Provided attentive and skilled assistance to all customer needs
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Game Developers Club, Member
- Rover Team, Member
- EE AutonoBots, Member
- ROS (Robot Operating System) and Ubuntu Linux
- Robot localization and mapping (SLAM, AMCL, RTAB)
- Object detection and recognition
- Vehicle control strategy
- LIDAR / RADAR / SONAR implementation
- Using control algorithms
- Society of Women Engineers, Member
- Public Relations chair for Students of East Africa
- African Student Organization, Member
Additional Information
- Member of the African Student Organization
- Public Relations Chair for the Students of East Africa
- Skilled in Python, C, and C++
- Member of SWE
- BFU Youth Planning Committee for BFU Dallas: At BFU-USA, our foremost mission is to empower vulnerable children through quality education, fostering a future where every child, regardless of socio-economic circumstances, has the opportunity to thrive and contribute positively to society. We are committed to breaking the cycle of poverty by providing equitable access to education, nurturing holistic development, and creating a supportive learning environment that inspires a love for knowledge and lifelong learning. Through collaborative efforts with local partners in Cameroon and the US and innovative educational initiatives, we aim to be a beacon of hope, transforming the lives of vulnerable children in Cameroon especially in Bui Division and building a more inclusive and compassionate world.
Timeline
Customer Service Representative
Home Depot
04.2021 - Current
Crew Member
Freebirds World Burrito
09.2020 - 11.2020
AFFILIATIONS - Computer Engineering
University of Texas
High School Diploma - Computer Engineering
McKinney Boyd High School