Ma Lynda Aquino
San Francisco,CA
Summary
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.
Diligent Manager with proven track record in managing departmental operations and enhancing team performance. Successfully led various initiatives, resulting in improved operational efficiency and employee satisfaction. Demonstrated leadership and strategic planning skills in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Interim Ambulatory Clinic, HIM Department, Manager
City & County of San Francisco Department of Public Health
01.2017 - Current
- Oversaw daily operations, ensuring alignment with departmental objectives and company standards.
- Developed and implemented process improvements to enhance operational efficiency and reduce costs.
- Mentored 14 team members, fostering a collaborative environment and promoting professional growth.
- Analyzed performance metrics, identifying trends to inform strategic decision-making and resource allocation.
- Coordinated cross-functional initiatives, facilitating communication between departments to achieve common goals.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company's overall vision and goals.
HIM OPERATIONS MANAGER
SF DPH
SAN FRANCISCO , California
04.2024 - 11.2025
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Developed and monitored key performance indicators to ensure compliance with organizational goals.
- Trained and mentored staff on operational best practices, fostering a culture of continuous improvement.
- Analyzed operational data to identify trends, driving informed decision-making for strategic initiatives.
- Established safety protocols and training programs, ensuring a compliant and safe working environment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Director of Medical Records
Mills Peninsula Hospital/Peninsula Post-Acute Skilled Nursing
01.2015 - 01.2016
- Managed skilled nursing medical records department day to day operations with collaboration of Mills Peninsula hospital HIM staff.
- Participated in the Electronic Health Records (MatrixCare) planning and implementation of a new site acquisition
- Direct involvement in creating medical records forms and policies & procedures
- Audited coding/sequencing/documentation to make sure that it aligns with billing/revenue cycle in compliance with CMS, insurance, and private payors
- Collaborated with admission, rehabilitation, and business office
- In-charged of end-users training and support (CNA, nurses, doctors)
- Other duties: Privacy, Compliance, and security officer, responsible for system troubleshooting, modification, access approval/control, and resetting password.
Education
Master's - Information Systems Management
DeVry University
10-2025
Bachelor's - Health Information Management
DeVry University
01.2018
AA - Health Information Technology
DeVry University
01.2015
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Operations management
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Affiliations
- American Health Information Management Association
- California Health Information Association
Certification
Registered Health Information Technician Certification RHIT
Languages
English
Professional Working
tagalog
Native or Bilingual
Timeline
HIM OPERATIONS MANAGER
SF DPH
04.2024 - 11.2025
Interim Ambulatory Clinic, HIM Department, Manager
City & County of San Francisco Department of Public Health
01.2017 - Current
Director of Medical Records
Mills Peninsula Hospital/Peninsula Post-Acute Skilled Nursing
01.2015 - 01.2016
Bachelor's - Health Information Management
DeVry University
AA - Health Information Technology
DeVry University
Master's - Information Systems Management
DeVry University