Summary
Overview
Work History
Skills
References
Timeline
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MALYNDA Goolsbee

Toledo,OH

Summary

Events & Restaurant Manager committed to the guest experience. Skilled in working with clients to plan unique events from start to finish while proactively managing risks and potential problems. Proven leader with success creating cohesive, goal-oriented teams.

Overview

5
5
years of professional experience

Work History

Special Events Coordinator

Toledo Spirits Company
Toledo, OH
10.2022 - Current
  • Worked directly with new leads and existing clients to design and sell events based on their specific wants and needs.
  • Assisted in developing marketing materials such as invitations, brochures or flyers promoting upcoming special events.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Worked with professional and trade associations to create memorable and successful events.
  • Designed contracts, collected fees and booked venues for events.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Documented events with details in customer preferences, financial considerations and successes and failures.

Front of House Manager

Fowl and Fodder
Toledo, OH
09.2021 - Current
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted staff by serving food and beverages or bussing tables.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Responsible for ordering supplies necessary for front-of-house operations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Ensured compliance with health department regulations regarding sanitation and safety standards.
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Handled complaints, settled disputes and resolved customer conflicts.

Assistant Banquet & Events Manager

Renaissance Hotel
Toledo, OH
02.2019 - 09.2022
  • Oversaw work of up to 20 staff members seamlessly executing professional events.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Worked in tandem with department head to coordinate logistics of all calendar events.
  • Coordinated and managed all logistics for special events, including venue selection, catering, decorations, entertainment, transportation and security.
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Developed diagrams and floor plans with event setup requirements.
  • Provided on-site management of special events to ensure smooth execution of plans.
  • Monitored customer feedback from past events in order to make improvements for future ones.
  • Collaborated closely with internal teams such as IT staff or audio and visual technicians when necessary.
  • Created detailed timelines with specific deadlines for each task associated with the event.

Skills

  • Customer Service
  • Client Relations
  • Positive and Professional
  • Problem-Solving Abilities
  • Staff Training
  • Team Leadership and Supervision
  • Supplier Relations

References

References available upon request.

Timeline

Special Events Coordinator

Toledo Spirits Company
10.2022 - Current

Front of House Manager

Fowl and Fodder
09.2021 - Current

Assistant Banquet & Events Manager

Renaissance Hotel
02.2019 - 09.2022

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MALYNDA Goolsbee