Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Malynne T. Gonzales

Malynne T. Gonzales

Sacramento,CA
"When educating the minds of our youth, we must not forget to educate their hearts"
Dalai Lama

Summary

Experienced Business Administration Professional with over 10 years of success supporting operational efficiency, customer satisfaction, and team productivity. Proven track record in managing administrative processes, streamlining office procedures, and enhancing client service delivery. Recognized for excellent communication, organizational skills, and a proactive approach to problem-solving. Adaptable and dependable, with a strong commitment to helping teams achieve business objectives.

Overview

25
25
years of professional experience

Work History

Library Technician

Robla Elementary School
08.2011 - Current
  • Assisted students and teachers in locating materials, enabling them to conduct research more effectively
  • Kept library shelves and printed materials well-stocked and organized according to established system
  • Catalogued and weed library books and materials
  • Assisted students and teachers with Accelerated Reader program
  • Managed Book orders and Student chrome books
  • In charged of Book Fair events and trained volunteers
  • Maintained and updated patron records in library system database
  • Assisted with the Positive and Behavior Intervention Support with students and staff
  • Supported the school office with clerical duties
  • Maintained books and library materials inventory

Point of Sale Clerk

Society for the Blind
01.2009 - 01.2010
  • Maintained sales counter with electronic bingo machines sales and redeems
  • Handled all cash received and payouts
  • Balanced all cash drawers and ensured vault was maintained
  • Trained and supervised all volunteers for the Bingo sessions
  • Trained newly hired employees
  • Managed two bingo halls to support charity functions and events

Sales Associate

Old Navy Clothing Store
11.2008 - 02.2009
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Managed returns, exchanges and refunds in accordance with store policy

Senior Clerk

Dept. of Parking and Traffic
06.2000 - 10.2006
  • Responsible for administrative protest by mail
  • Supported the customer service unit and call center unit with customers' payment, complaints and inquiries
  • Assisted customers with administrative protest hearing, and community service sign-up
  • Supported the Residential Division with residential, construction, and visitor permit issuance
  • Handled the mail correspondence, office supplies and filing
  • Worked closely with the management team for special case resolutions
  • Ensured all clerks daily work was organized and balanced
  • In charged of employee daily work station schedule
  • Trained newly hired employees

Education

Bachelor of Science - Business Management and Leadership

Franklin University, Columbus, Ohio
01.2024
  • Honoree of Magna Cum Laude
  • Dean's List Spring 2022
  • Dean's List Fall 2022
  • Dean's List Spring 2023
  • Dean's List Fall 2023
  • President's List Spring 2024
  • 3.70 GPA
  • Area of Study - Performance Management, Principle of Management, Quantity & Quality Methods, Human Resource Management, Organizational Leadership, Business Ethics

Microsoft Office Specialist - Certification

Greater Sacramento Urban League, Sacramento, CA

Skills

  • Certified Microsoft Office Specialist
  • 10-key by touch
  • Type 60 wpm
  • Microsoft OS
  • Mac OS
  • Customer Service
  • Written and Oral Communication skills
  • Interpersonal skills
  • Strategic-thinking
  • Decision-making
  • Problem-solving
  • Organization skills

Accomplishments

  • Franklin University Dean's List - Spring and Fall 2022, Spring and Fall 2023, Spring and Fall 2023
  • Franklin University President’s List – Spring 2024
  • Magna Cum Laude honors Franklin University, 2024
  • Positive Behavior Intervention Support Excellence Award, 2018
  • Supervisor - Customer Service and Call Center Unit, 2005 to 2006
  • Excellence in Customer Service Award, 2005

Timeline

Library Technician - Robla Elementary School
08.2011 - Current
Point of Sale Clerk - Society for the Blind
01.2009 - 01.2010
Sales Associate - Old Navy Clothing Store
11.2008 - 02.2009
Senior Clerk - Dept. of Parking and Traffic
06.2000 - 10.2006
Franklin University - Bachelor of Science, Business Management and Leadership
Greater Sacramento Urban League - Microsoft Office Specialist, Certification

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