Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malyssa Carnes

Boise,ID

Summary

A seasoned Direct Support Professional, I excel in client documentation and ADL support, enhancing patient well-being and independence. Demonstrated crisis management prowess, ensuring a 30% improvement in client satisfaction. Skilled in both patient management and behavioral support, I bring a proactive and compassionate approach to healthcare.

Overview

13
13
years of professional experience

Work History

Direct Support Professional

H.A.S
05.2023 - 01.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Kept record as to whether clients were sleeping during the night.

Cashier

Stinker Stores
09.2022 - 11.2022
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Home Health Aide

A Better Care Home Health
04.2021 - 09.2022
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Home Health Aide

AAA Home Health Care
04.2021 - 07.2021
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Janitor

ServiceMaster
06.2015 - 09.2015
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Cashier

Walmart
10.2013 - 03.2014
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Retention Call Center Agent

Guthy|Renker
08.2013 - 01.2014
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.

Production Worker

The Idaho Statesman
08.2010 - 11.2013
  • Carefully packaged finished products and prepared for shipment.
  • Operated machines proficiently and in compliance to safety standards.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Education

High School Diploma -

Frank Church High School
Boise, ID

Skills

  • Client documentation
  • ADL support
  • Behavioral support
  • Crisis management
  • Patient management

Timeline

Direct Support Professional

H.A.S
05.2023 - 01.2024

Cashier

Stinker Stores
09.2022 - 11.2022

Home Health Aide

A Better Care Home Health
04.2021 - 09.2022

Home Health Aide

AAA Home Health Care
04.2021 - 07.2021

Janitor

ServiceMaster
06.2015 - 09.2015

Cashier

Walmart
10.2013 - 03.2014

Retention Call Center Agent

Guthy|Renker
08.2013 - 01.2014

Production Worker

The Idaho Statesman
08.2010 - 11.2013

High School Diploma -

Frank Church High School

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Malyssa Carnes