Malyssa Rosu
Tigard,OR
Summary
Experienced program and administrative professional with a demonstrated history of supporting education, human services, and healthcare initiatives. Skilled in nonprofit management; event coordination; event planning writing/editing; proofreading/writing for publication; community outreach and Microsoft Office suits, as well as academic editing in the field of Microsoft Excel. Passionate about community development via intergenerational support networks, cross-sector collaboration, and promoting social justice in urban areas
Overview
7
7
years of professional experience
Work History
Lead Provider Support Specialist
Mindful Support Services
08.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis of other team members.
- Acted as a liaison between clients/providers and administrative teams, ensuring timely communication during critical incidents.
- Responded to client and provider inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to minimize incident escalations, leading to faster problem-solving efforts from specialized teams.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Evaluated workflows to repair processes and update procedures for support action consistency.
- Streamlined internal processes for quicker issue resolution, leading to reduction in average response time.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
Administrative Assistant
International Social Service-USA Branch, Inc.
10.2022 - 03.2023
- Provided administrative support and assistance to the Repatriation Program by completing overflow work for the finance department
- Fulfilled clerical tasks including data entry into two separate databases for multiple administrators
- Conducted administrative tasks including creating comprehensive graphs for, and formatting, the annual and semi-annual reports
- Designed and wrote training manuals for company resource operation
Student Coordinator
University of Oregon
09.2017 - 08.2019
- Input and formatted all Undergraduate Research Symposium applicant data onto one online platform for proper evaluation
- Categorized and alphabetized applicants based on research fields and topics
- Formalized the Undergraduate Research Symposium under the Assistant to the Dean of Students
- Developed training modules for seasonal programs and annual marketing manuals that are used presently
- Created and updated informational content for department website monthly
- Founded and chaired the Resource Committee that gathered off/on-campus assets that assist first-year students
- Orchestrated interdepartmental events & faculty partnerships leading to cross-department collaborations to expand existing programs
- Enhanced the hiring and on-boarding process by implementing new technology to reduce onboarding friction
Education
Bachelor of Arts - Comparative Literature
University of Oregon
Eugene, OR03.2020
Skills
- Administrative Support
- Clerical Tasks
- Data Entry
- Report Formatting
- Training Manual Design and Writing
- Customer Experience Enhancement
- Training
- Clean Environment Maintenance
- Applicant Categorization
- Event Orchestration
- Interdepartmental Collaboration
- Onboarding Process Improvement
- Leadership
- Collaboration
- Initiative
Accomplishments
- 05/01/19, Presenter of Independent Research: Comparative Literature and the Study of NonVerbal Language at University of Oregon Undergraduate Research Symposium
- 10/01/17, Author/ Guest Writer: University of Oregon Comparative Literature NOMAD Academic Journal
- 09/01/16, Member of the National Society of Collegiate Scholars: University of Oregon Chapter
Timeline
Lead Provider Support Specialist
Mindful Support Services
08.2023 - Current
Administrative Assistant
International Social Service-USA Branch, Inc.
10.2022 - 03.2023
Student Coordinator
University of Oregon
09.2017 - 08.2019
Bachelor of Arts - Comparative Literature
University of Oregon
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