Mam Malen Njie
Atlanta,GA
Summary
- Hardworking and passionate job seeker with strong communication and organizational skills.
- Experienced in communication, marketing, sales, customer service and relationship building.
- Organized and dependable, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- An optimist and a problem solver. Great at conflict resolution.
Overview
16
16
years of professional experience
Work History
Assistant to Senior Workday Consultant
Viban Solutions LLC
03.2021 - Current
- Assist with scheduling meetings and completing daily tasks on time
- Keep track of meetings and daily activities in the calendar
- Complete tasks on Workday and validate data to ensure its producing the correct data output
- Create spreadsheets and pivot tables using data from Workday for data analysis and fact finding.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Customer Service Expert
Conduent, Lifeline Program By USAC
02.2019 - 05.2020
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Benefits Verification Representative
Continuum Global Solutions, CVS Health
03.2018 - 02.2019
- Verify patient's insurance, medical and billing information
- Ensure patients' insurance can cover their prescriptions
- Inform and enroll patients in financial assistance programs if their insurance does not cover the entire cost of their prescription
- Run claims on prescribed drugs and ensure patients have all the information needed on file in order to get claims paid and medications delivered to patients on time
- Asked appropriate questions to obtain information necessary for patient paperwork.
Senior Media Relations Supervisor
Africell Gambia Limited
08.2009 - 10.2015
- Maintained and updated media contact lists and databases for ease of access.
- Assisted in developing media strategies and campaigns for company needs.
- Built and maintained relationships with relevant media outlets and journalists.
- Responded to media inquiries, monitored media coverage.
- Prepared quarterly KPI files to report the company and the competitions' nationwide media activities
- Created, recorded and edited radio advertisements for company products, promotions and services
- Supervised the Media Team for TV and Radio presentations.
- Tracked and reported on success of campaigns and public relations efforts.
Executive and Corporate Affairs Assistant
Reliance Financial Services
09.2007 - 08.2009
- Executive Assistant to the company's CEO, COO, CFO and Corporate Affairs Manager.
- Created and implemented ideas for radio, TV and print advertisement.
- Created and edited what became the company's Quarterly Newsletter.
- Planned all of company's official events (branch openings, annual board meetings, corporate dinners, staff parties, promotional campaign launchings).
- Ensured that all the company's branches received all promotional and administrative materials.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Arts - Business Management
University of The Gambia
The Gambia, West Africa06.2011
Associate of Arts - Business Management
Gambia Technical Training Institute
The Gambia, West Africa06.2009
High School Diploma -
West African International School
The Gambia, West Africa06.2005
Skills
- Microsoft Office (Word, Excel, PowerPoint, etc)
- Dependable and Responsible
- Problem-Solving
- Some experience with Workday (not certified)
- [Type] Software Proficiency
- Active Listening
- Interpersonal Communication
- Organization and Time Management
- Data Entry
- Multitasking Abilities
- Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Self-Motivated
- Project management
References
Reference contact information is available upon request.
Timeline
Assistant to Senior Workday Consultant
Viban Solutions LLC
03.2021 - Current
Customer Service Expert
Conduent, Lifeline Program By USAC
02.2019 - 05.2020
Benefits Verification Representative
Continuum Global Solutions, CVS Health
03.2018 - 02.2019
Senior Media Relations Supervisor
Africell Gambia Limited
08.2009 - 10.2015
Executive and Corporate Affairs Assistant
Reliance Financial Services
09.2007 - 08.2009
Bachelor of Arts - Business Management
University of The Gambia
Associate of Arts - Business Management
Gambia Technical Training Institute
High School Diploma -
West African International School
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