Nyah Carey
Hyattsville,MD
Summary
Detail-oriented and organized administrative professional with over 7 years of experience in customer service, data entry, and office support. Adept at managing multiple tasks simultaneously, handling customer inquiries, and ensuring smooth daily operations. Skilled in Microsoft Office Suite, time management, and problem-solving, with a strong ability to contribute to a team environment. Eager to apply these skills in a dynamic administrative assistant role to support office operations and team efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Aide/ Legal Aide
DPIE
01.2024 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
- Coordinated and scheduled hearings for legal cases, ensuring all parties were informed of dates, times, and locations.
- Assisted in preparing and sending evidence and legal documents to judges and relevant parties.
- Handled administrative duties related to legal cases, including organizing case materials and tracking deadlines.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
Order Entry
NASA SEWP
12.2022 - 06.2023
- Processed orders, verified data, and ensured accurate entry into the system.
- Communicated with customers to resolve issues and confirm order details, ensuring smooth operations and preventing delays.
- Managed databases to maintain up-to-date records and facilitate order completion.
- Collaborated with team members to streamline processes and improve efficiency.
Customer Service Representative
Magnolia Plumbing
09.2020 - 04.2023
- Monitored and managed incoming communications via phone and email, routing messages to the appropriate departments.
- Responded to customer requests for products, services, and company information
- Coordinated with field technicians and dispatch teams to streamline service delivery and optimize scheduling
- Served as the primary point of contact for customers, handling inquiries, service requests, and scheduling appointments with efficiency and professionalism.
- Assisted in training new team members, improving onboarding efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Leasing Specialist
Hire One
07.2022 - 01.2023
- Handled administrative tasks, such as maintaining accurate records, updating tenant files, and preparing monthly reports
- Assisted with planning residential activities in the community.
- Engaged with prospective tenants and residents to create a positive customer experience.
- Collected rental payments and monitored accounts for overdue balances, initiating follow-ups as necessary.
- Assisted prospective tenants in finding suitable rental properties by conducting tours, answering inquiries, and explaining leasing terms.
- Prepared and processed lease agreements, ensuring accuracy and compliance with legal requirements
- Maintained detailed knowledge of property features, amenities, and policies to effectively market units.
- Managed resident relations, addressing complaints, maintenance requests, and lease renewal inquiries.
Lead Valet Cashier
JW Marriott
08.2019 - 05.2021
- Worked with management to ensure smooth front-desk operations and guest satisfaction.
- Performed excellent communication skills to respond to customer inquiries quickly via phone or in person
- Process up to how many guests arrivals and departures daily.
- Provided superior customer service by responding to inquiries, offering local information, and ensuring a positive experience for guests.
- Organized and maintained parking records and guest vehicle keys.
Cashier
Chipotle Grill
08.2015 - 02.2017
- Managed cash register, processed payments, and provided excellent customer service.
- Assisted in maintaining a clean, organized, and well-stocked work environment.
- Promoted customer loyalty by handling customer inquiries and ensuring a positive dining experience.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Grace Hill
07.2022
High School Diploma -
Bladensburg High School
Bladensburg, MD05.2016
Skills
- Office Administration & Support
- Data Entry & Order Processing
- Customer Relations & Communication
- Time Management & Multitasking
- Microsoft Office Suite (Excel, Word, PowerPoint)
- File & Document Management
- Scheduling & Calendar Management
- Problem Solving & Critical Thinking
- Attention to Detail
- Event Planning & Coordination
Languages
English
Native or Bilingual
Timeline
Administrative Aide/ Legal Aide
DPIE
01.2024 - Current
Order Entry
NASA SEWP
12.2022 - 06.2023
Leasing Specialist
Hire One
07.2022 - 01.2023
Customer Service Representative
Magnolia Plumbing
09.2020 - 04.2023
Lead Valet Cashier
JW Marriott
08.2019 - 05.2021
Cashier
Chipotle Grill
08.2015 - 02.2017
Grace Hill
High School Diploma -
Bladensburg High School
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