MAMADOU KABA CAMARA
Operations Technical Analayst
North Bellmore
Summary
An experienced Operations Technical Analyst with proven skills in developing/designing operating procedures and managing operating systems. Also skilled in coaching, mentoring to add value, improve profits and efficiency. Strong skills analyzing and solving customer problems, and internal issues. Managed individual and corporate accounts in diverse industries while establishing excellent professional relationships with customers. Well organized, with the ability to quickly adapt, learn, multitask, manage, and exceed expectations with clear, simple, and concise communication styles.
Overview
13
13
years of professional experience
7
7
Certifications
1
1
year of post-secondary education
Work History
Operations Technical Analyst
Flushing Bank
Uniondale, NY
10.2020 - Current
- Work with different departments to develop, rebuild new and existing processes to improve workflow efficacy and efficiency
- Write and update Policies and Procedures
- Use SharePoint and Archer to build/update eForms, operating systems reports, dashboards, applications, parts of the company’s website etc… for internal and external workflow automation improvement
- Train departments on new eForms, processes and systems
- Manage systems access by adding, removing, and updating people’s accesses to systems
- Work with Vendors and other departments for new operating systems purchases and implementations
- Test new operating systems for proper functionality
- Test systems usage for compliance.
- Developed diagrams to describe and lay out logical operational steps.
- Presented business leaders with ROI estimations toproplanning.
Business Development Specialist
Dassault Systèmes
San Diego, CA
04.2019 - 09.2020
- Executed extensive prospecting activities such as phone calls, emails, and In-mails to contact engineers, managers, supervisors, directors, C-levels
- Used various channels such as LinkedIn Sales Navigator, Zoom, Dun & Bradstreet, etc., to identify prospects and wrote call and email scripts to contact them
- Qualified over 150 cold and warm leads into opportunities in one year
- Collaborated with account executives, value resellers to increase pipelines and win opportunities by identifying and understanding prospects’ needs and challenges
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations
- Drove attendees to webinars, events, and worked on strategic campaigns with executives, and the marketing team to increase sales pipelines
- Followed up with attendees on marketing campaigns (webinars, seminars, trade shows) to create new opportunities
- Followed up with current customers to upsell or create new opportunities
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Boosted sales with development of positive customer relationships.
- Conducted regular meetings with current and prospects clients to build positive and productive relationships.
- Leveraged effective networking strategies to generate new business opportunities.
- Tracked weekly sales to develop corrective action planning reports.
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Managed needs of more than 100 customers at once using strong prioritization and multitasking abilities.
- Tracked sales calls in database for relationship management.
- Improved sales documents with cut and paste feature.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Communicated with local organizations to build networks and develop leads.
Business Consultant, Sub
Innovations LLC
Nashville, TN
07.2017 - 03.2019
- Responsible for visiting franchises and performing monthly on-site evaluations to ensure the maintenance and implementation of high standards
- Collected and evaluated data on interactions with customers to ensure great customer satisfaction
- Identify and solve inefficiencies, procedure weaknesses and customer relationship issues
- Coached, trained, mentored franchise owners, management teams and staff on existing, new procedures and technologies to add value and improve customer service
- Increase performance, sales and profitability of franchises through customized strategies and customer interaction techniques
- Analyzed and investigated various financial documents and reports for accuracy and compliance to reduce expenses and grow profits 10-35%
- Exceeded monthly or quarterly customer satisfaction goals
- Facilitated and solidified relationships and trust between Subway headquarters and franchisees, employees, and customers to create the ideal atmosphere in the stores
- Consult stores to provide resources, guidance, and operational support to grow their businesses.
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Evaluate to maintain cost controls and improve operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Devised strategies to improve organization efficiency and optimize group management.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Managed more than [Number] client business projects in [Year].
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Developed complete business plans and operational strategies for new and existing business.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Direct Support Professional
Disability Living Services, Sertoma
Knoxville, TN
06.2011 - 07.2017
- Assisted clients manage their financies
- Managed health, nutrition, care, and safety of up to three people at a time.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Led patient or group recreational activities for enhanced patient outcomes.
- Maintained clean, safe and well-organized patient environment.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained strong connections within caregiver community to gain continuous knowledge.
French/English Customer Account Representative
Elavon Inc, U.S. Bank
Knoxville, TN
02.2014 - 09.2015
- Managed customer accounts to ensure the satisfaction of daily inquiries
- Recommended and sold software and credit card machines to existing and potential clients to improve their business efficiency
- Assess compliance with financial regulations and controls
- Installed, trained customers, and troubleshot credit card machines and software for newly acquired and current businesses
- Collected and negotiated account past dues and issues with customers and closed new deals to keep the accounts open and active
- Interacted with and educated clients to ensure transactions, funds, billing and taxes were following government and financial institutions regulations
- Worked closely with the Risk & Fraud department to report and prevent fraudulent activities
- Worked as intermediate between Elavon, its clients, and other third-party institutions to build robust relationships and trust
- Met and exceeded the daily, weekly and monthly quotas for client satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
Education
Masters in Cybersecurity And IT Management - Cybersecurity and IT Management
Southern New Hampshire University
01.2022 - Current
BA - Economics, Business Administration
University of Tennessee, Haslam College of Business
Associate - General Studies
Pellissippi State Community College
Skills
Skills and Technologiesundefined
Certification
Inside Sales Certification (IMPARTA)
Timeline
Masters in Cybersecurity And IT Management - Cybersecurity and IT Management
Southern New Hampshire University
01.2022 - Current
Operations Technical Analyst
Flushing Bank
10.2020 - Current
Business Development Specialist
Dassault Systèmes
04.2019 - 09.2020
Business Consultant, Sub
Innovations LLC
07.2017 - 03.2019
French/English Customer Account Representative
Elavon Inc, U.S. Bank
02.2014 - 09.2015
Direct Support Professional
Disability Living Services, Sertoma
06.2011 - 07.2017
BA - Economics, Business Administration
University of Tennessee, Haslam College of Business
Associate - General Studies
Pellissippi State Community College
Similar Profiles
Usha HariprashadUsha Hariprashad
Premier Banker at Flushing BankPremier Banker at Flushing Bank
G. Kerem GezginG. Kerem Gezgin
Premier Banker at Flushing BankPremier Banker at Flushing Bank
Ryan DellegarRyan Dellegar
Loan Review Analyst at Flushing BankLoan Review Analyst at Flushing Bank
SHANE DIGERONIMOSHANE DIGERONIMO
Credit Administrator at Flushing BankCredit Administrator at Flushing Bank
Roseann HeineRoseann Heine
Paraprofessional at North Bellmore Union Free School DistrictParaprofessional at North Bellmore Union Free School District