Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mamadou C. Diallo

King George,VA

Overview

18
18
years of professional experience

Work History

TMA Driver

Richmond Traffic Control Inc
Stafford, USA
07.2019 - Current
  • Establish and maintain safe work zones using the proper equipment
  • Ensure other team members are adequately protected from out-of-control errant vehicles in or around a work zone
  • Collaborate with team members to ensure the safety of all, and manage traffic flow effectively with stop/slow paddles
  • Deliver exceptional service and protection to our clients

Call center supervisor

MTN Guinea
Conakry, Guinea
06.2007 - 04.2017
  • Supervised a team of twenty people
  • Oversaw daily team activities and handled escalated issues
  • Provided on-going training and guidance to the team
  • Monitored team members performance and provided performance evaluation (KPI’s inbound calls, call waiting, and call abandonment)
  • Provided product service information by answering questions and offering assistance
  • Kept track of team members' attendance and ensure work procedures are complied with
  • Prepared monthly and annual performance reports
  • Assisted in hiring and onboarding new employees

Education

B.A - International Public Law

Kofi Annan University
Conakry, Guinea
06.2006

Skills

  • Customer service
  • Microsoft Office
  • Problem solving
  • Team collaboration
  • Punctual and reliable
  • Valid Driver's license
  • Processes and procedures
  • Safety protocols

Languages

French
Full Professional

Timeline

TMA Driver

Richmond Traffic Control Inc
07.2019 - Current

Call center supervisor

MTN Guinea
06.2007 - 04.2017

B.A - International Public Law

Kofi Annan University
Mamadou C. Diallo