Mamadou C. Diallo
King George,VA
Overview
18
18
years of professional experience
Work History
TMA Driver
Richmond Traffic Control Inc
Stafford, USA
07.2019 - Current
- Establish and maintain safe work zones using the proper equipment
- Ensure other team members are adequately protected from out-of-control errant vehicles in or around a work zone
- Collaborate with team members to ensure the safety of all, and manage traffic flow effectively with stop/slow paddles
- Deliver exceptional service and protection to our clients
Call center supervisor
MTN Guinea
Conakry, Guinea
06.2007 - 04.2017
- Supervised a team of twenty people
- Oversaw daily team activities and handled escalated issues
- Provided on-going training and guidance to the team
- Monitored team members performance and provided performance evaluation (KPI’s inbound calls, call waiting, and call abandonment)
- Provided product service information by answering questions and offering assistance
- Kept track of team members' attendance and ensure work procedures are complied with
- Prepared monthly and annual performance reports
- Assisted in hiring and onboarding new employees
Education
B.A - International Public Law
Kofi Annan University
Conakry, Guinea06.2006
Skills
- Customer service
- Microsoft Office
- Problem solving
- Team collaboration
- Punctual and reliable
- Valid Driver's license
- Processes and procedures
- Safety protocols
Languages
French
Full Professional
Timeline
TMA Driver
Richmond Traffic Control Inc
07.2019 - Current
Call center supervisor
MTN Guinea
06.2007 - 04.2017
B.A - International Public Law
Kofi Annan University