Hi, I’m
Mamadou Diack
Canal Winchester,OH
Summary
Highly motivated finance and administration professional with a strong background in the Software Industry. Experienced in analytics, problem-solving, and adapting quickly to new technologies and software. Proficient in Microsoft Office, Salesforce, QuickBooks, and other software tools. Strong expertise in bookkeeping, accounting, and tax preparation.
Overview
9
years of professional experience
Work History
Intuit, Inc
08.2021 - Current
Job overview
- QuickBooks desktop premium support, This is a virtual, customer-facing role; using our state-of-the-art video communication software (Smart Look) to interact with customers
- Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise
- Communicates directly with customers, answering specific domain questions (written & oral)
- Performs domain expert services (bookkeeping/accounting)
- Researches regulations to support advice Responsibilities
ECI
Finance and Administration Specialist
06.2014 - 11.2019
Job overview
- Transaction invoicing
- Monthly maintenance Renewal invoicing
- Monthly Revenue Reconciliation
- Daily workflow management
- Sales contract generation and signing process
- Ensuring information on contracts is completed and accurate with proper terms and conditions
- Entering signed contracts into our CRM System through a request for Account Receivable to review customers’ ability to pay and push the product delivery team to deliver the product
- Serving as a point of contact for sales reps on customer’s contracts and company sales policy
- Supporting annual audits retrieving data assisting in implementing new CRM System-Salesforce
Education
State University of NY
Bachelor of Science from Business Finance
University Overview
GPA: 3.32, Activities and societies: President of African Student Union
franklin university
MBA from Finance
Skills
- Software used:
- Microsoft Office, synergy, Globe, salesforce, QuickBooks Desktop/Online
- Skills:
- English
- Salesforcecom
- Customer Relationship Management (CRM)
- Microsoft Office
- Software Industry
- QuickBooks
- Customer Service
- Internet Resources
- Feb 2021 – May 2021
- Tax associate, intuit, inc
- Help customers prepare and complete their income tax returns using TurboTax and provide expert guidance and explanations of tax and technical terms to customers
- Skills: English
- Tax Preparation
- IRS
- Tax Law
Timeline
Intuit, Inc
08.2021 - Current
Finance and Administration Specialist
ECI
06.2014 - 11.2019
State University of NY
Bachelor of Science from Business Finance
franklin university
MBA from Finance
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