Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mamadou Diallo

Germantown,MD

Summary

Objective [Industry] leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets.

Work History

Financial Services Representative

SunTrust
03 2003 - 09 2003
  • Developed and delivered financial presentations to drive client engagement.
  • Conducted market research and analysis to identify investment opportunities.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Offered competitive commercial banking solutions and retail financing options.
  • Advised clients on favorable investment opportunities to meet established financial goals.

Assistant Branch Manager

SunTrust
09 2003 - 08 2010
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Generated financial and operational reports to assist management with business strategy.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
  • Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.

Education

License - Management

Université du bénin
09.1987

Skills

  • Financial services
  • Relationship building and management
  • Staff Management

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.

Languages

French
Full Professional

Timeline

Financial Services Representative

SunTrust
03 2003 - 09 2003

Assistant Branch Manager

SunTrust
09 2003 - 08 2010

License - Management

Université du bénin

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Mamadou Diallo