Mamadou Diallo
Plainfield,IN
Summary
Seeking challenging positions to leverage my skills and experience for professional growth.
Overview
10
10
years of professional experience
Work History
Dock Clerk
Amazon
IND8
02.2022 - Current
- Managed inbound operations at Amazon’s largest return center in the Midwest, ensuring efficient backlog management and on-time dock performance
- Coordinated trailer assignments to dock doors and cross docks using SSP, optimizing trailer utilization to control transportation costs
- Communicated with multiple shipping companies and utilized their software for shipping and tracking packages
- Oversaw a diverse team of 50+ associates, ensuring compliance with Standard Operating Procedures (SOP) and providing training and resources as needed
- Implemented strategies for Load Flow Control, maintaining load level performance tracking for planning, utilization, and minimizing misloads
- Collaborated with Transportation teams to address driver issues, trailer pool needs, and yard move delays, ensuring a seamless customer experience
- Actively maintained safety measures and addressed hazards, reporting injuries or violations to the Area Manager immediately
FC Associate 1
Amazon
IND8
06.2020 - 02.2022
- Process customer returns items, problem solving and add-ins, ensuring that I followed all the requiring and policies
- As a back-up PA I assisted the PA on running the Inbound dock, I worked on unload, water-spider and TDR
Marketing and Sales Jr. Manager
DML Immobilier
Guinea
07.2017 - 12.2019
- Collaborated with the senior marketing manager to foster a learning environment within the sales and marketing department
- Motivated team members to achieve sales targets and enhance customer satisfaction
- Provided coaching, guidance, and support to employees, including performance monitoring and action plan development
Customer Service Executive
Aegis BPO
Malaysia
06.2014 - 06.2016
- Delivered professional and accurate information to customers regarding products and services
- Assisted with booking modifications and resolved customer issues by identifying problems and implementing effective solutions in line with company policies
Education
Bachelor of Arts - Business Administration
SEGi University in Collaboration With The University of Sunderland
Malaysia11.2014
Skills
- Operational Management
- Team Leadership
- Process Optimization
- Customer Service
- Sales and Marketing
- Adaptability
- Communication
- Bi-Lingual
Languages
- French
- English
Awards
Genie en Herb Competition, Won first place in a national trivia and general knowledge competition among French-speaking students, representing SEGi University and competing against multiple schools across the country.
Timeline
Dock Clerk
Amazon
02.2022 - Current
FC Associate 1
Amazon
06.2020 - 02.2022
Marketing and Sales Jr. Manager
DML Immobilier
07.2017 - 12.2019
Customer Service Executive
Aegis BPO
06.2014 - 06.2016
Bachelor of Arts - Business Administration
SEGi University in Collaboration With The University of Sunderland
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