Mamadou Keita

As an Admissions/Guest Services Attendant , I am the first point of contact for guests, making sure they have a smooth and welcoming experience. My role includes:

• Greeting guests with a friendly attitude, answering their questions, and directing them as needed.
• Processing ticket sales, handling payments, and ensuring transactions are accurate.
• Providing excellent customer service by addressing concerns, resolving issues, and making sure guests are satisfied.
• Managing entry and exit points to ensure a steady flow and prevent overcrowding.
• Staying informed about promotions, events, and general facility details to assist guests better.
• Handling lost and found items and helping guests retrieve their belongings.
• Keeping the front entrance and guest service counters clean and organized.

I enjoy interacting with people and making sure they have a great experience from the moment they arrive.

As a Dollarama Distributor , I work in a fast-paced warehouse environment where I help ensure stores receive their products on time. My responsibilities include:

• Receiving shipments, unloading trucks, and verifying that deliveries are correct.
• Sorting and stocking products efficiently to keep the warehouse organized.
• Picking and packing store orders, making sure everything is accurate and ready for shipment.
• Checking products for quality, ensuring they aren't damaged or expired.
• Using equipment like forklifts and pallet jacks to move large loads safely.
• Keeping track of inventory and reporting shortages or overstock issues.
• Maintaining a clean and safe work environment to prevent accidents.

This job keeps me active, and I take pride in making sure Dollarama stores are stocked with the right products.

As a Shift Supervisor at Five Guys , I oversee daily operations, ensuring that both employees and customers have a great experience. My role includes:

• Leading the team by assigning tasks, keeping everyone motivated, and ensuring a smooth workflow.
• Providing excellent customer service by assisting guests, resolving complaints, and making sure they leave satisfied.
• Monitoring food preparation to ensure quality, accuracy, and speed of service.
• Handling cash, managing the register, and making sure financial transactions are correct.
• Opening and closing the store, making sure everything is set up properly at the start of the day or secured at night.
• Enforcing food safety and cleanliness standards to maintain a safe environment.
• Managing inventory, placing orders, and minimizing waste.
• Helping train and develop new employees to create a strong and efficient team.

I enjoy the fast-paced environment and the opportunity to lead a team while making sure customers have a great experience.

As a Security Console Operator , my main responsibility is to monitor and maintain safety within the facility. On a typical day, I:

• Watch multiple surveillance cameras to detect suspicious activity and respond accordingly.
• Control access to restricted areas using keycards, visitor logs, or biometric systems.
• Respond to security breaches, alarms, and emergencies like fire alarms or medical situations.
• Communicate with on-site security teams via radio or phone to coordinate responses.
• Keep detailed logs and reports of security incidents, suspicious activity, and daily operations.
• Assist employees and visitors with security-related questions or concerns.
• Make sure everyone follows security policies and procedures to maintain a safe environment.

This job requires me to stay focused, make quick decisions, and handle high-pressure situations