Mamadou Sow

Member of corporate tax group servicing corporate tax engagements

• Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
• Reviewed & prepared federal, state and international tax provisions & income tax filings under applicable U.S. and international accounting principles for financial reporting purposes
• Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
• Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
• Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry, and technical matters to remain current on tax legislation.
• Collaborated with senior Tax Associates to develop solutions for complex tax issues, ensuring compliance and minimizing liabilities.
• Preparation and review of federal and state & local tax returns for multinational tax clients
• Worked significantly, at both the preparation and review levels, in collection and organization of information on Proxy reporting of professional fees billed to Clients

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Responded to customer calls and emails to answer questions about products and services.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Took orders, prepared meals, and collected payments.
• Completed orders within established timeframes, meeting customer expectations for prompt service.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Managed opening and closing shift kitchen tasks.
• Collaborated with team members to complete orders.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.