MAMADOU SOW
New York,NY
Summary
Detail-oriented Accounting and Customer Service professional with 4+ years of experience supporting financial operations, processing high-volume transactions, and delivering excellent client service. Strong skills in bookkeeping, financial reporting, accounts receivable, reconciliation, and customer support. Proven accuracy, reliability, and ability to work in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Money Transfer Agent
Sikacash
New York, NY
03.2021 - 08.2024
- Processed over 100 wire transfers weekly, with 98% accuracy.
- Prepared daily and weekly financial reports for management.
- Resolved customer issues efficiently and professionally.
- Investigated, escalated, and resolved high-value transfer discrepancies.
Customer Service Representative
Hudson Group Inc.
New York, NY
01.2019 - 12.2019
- Coordinated order fulfillment for Dunkin' Donuts operations.
- Achieved 100% on-time delivery of weekly orders.
- Managed vendor communication, back orders, and inventory tracking.
- Assisted customers with sales, returns, and inquiries.
International Sales Executive & Marketing Assistant
Fleming Gulf Conferences
Kuala Lumpur, Malaysia
06.2016 - 03.2017
- Achieved 10% monthly sales growth selling B2B conference packages.
- Closed high-value deals and exceeded revenue targets.
- Supported marketing campaigns, lead follow-up, and CRM maintenance.
- Built relationships with corporate clients and partners.
Education
Accounting Certificate Program -
Borough of Manhattan Community College (CUNY)
10.2021
Bachelor of Business Administration -
Malaysia University of Science and Technology
01.2020
Skills
- Accounting and financial reporting
- Accounts receivable and payroll
- Budget management
- Customer service and support
- Data entry and vendor coordination
- B2B sales strategies
- QuickBooks and Excel proficiency
- Customer issue resolution
- Attention to detail
- Currency exchange expertise
Timeline
Money Transfer Agent
Sikacash
03.2021 - 08.2024
Customer Service Representative
Hudson Group Inc.
01.2019 - 12.2019
International Sales Executive & Marketing Assistant
Fleming Gulf Conferences
06.2016 - 03.2017
Accounting Certificate Program -
Borough of Manhattan Community College (CUNY)
Bachelor of Business Administration -
Malaysia University of Science and Technology