Mamadou Sy
The Bronx,NY
Summary
Dedicated Customer Service professional with 9 years of experience in the hospitality industry. Proven track record of excelling in roles such as Cleaner, Waiter, and Community Manager. Possess advanced communication skills, strong mathematical skills, and the ability to work under pressure. Committed to delivering exceptional service and contributing to a positive customer experience. Eager to leverage my skills to enhance customer satisfaction and contribute to the success of a dynamic team.
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
10
10
years of professional experience
Work History
Housekeeper
Macys Department Store
10.2024 - Current
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Cook
Atomic Wings Nyc
09.2023 - 08.2024
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Representative
Hotel Novotel
01.2015 - 01.2018
- I provided excellent service to guests, handling inquiries, requests, and complaints in a professional and efficient manner.
- I effectively communicated with customers to understand their needs and ensure a positive experience during their stay.
- Additionally, I assisted in coordinating guest services and maintaining a welcoming atmosphere in the hotel.
Education
Professional license - microfinance
College of Nouakchott
06.2015
GED -
Lycee de Nouakchott
06.2012
Skills
- Customer Service
- Communication Skills
- Hospitality Industry
- Problem Solving
- Team Collaboration
Languages
French
Full Professional
Timeline
Housekeeper
Macys Department Store
10.2024 - Current
Cook
Atomic Wings Nyc
09.2023 - 08.2024
Customer Service Representative
Hotel Novotel
01.2015 - 01.2018
GED -
Lycee de Nouakchott
Professional license - microfinance
College of Nouakchott
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