Mamadou Wele
Canal Winchester,OH
Summary
Detail-oriented Customer Service and System Management Professional committed to enhancing service quality and optimizing processes for high satisfaction and operational efficiency. Managed diverse tasks while supporting team initiatives, utilizing strong organizational skills and attention to detail to improve operational efficiency. Contributed to team success through effective collaboration and problem-solving, ready to tackle new challenges and advance organizational objectives.
Overview
6
6
years of professional experience
Work History
Assistant Systems Associate
Sam's Club
Groveport, OH
02.2023 - Current
- Operated and monitored system performance, ensuring optimal functionality and uptime.
- Implemented best practices for system usage, leading to improved performance outcomes.
- Partnered with system administrators to maintain operating system and application patch levels.
- Collaborated with the team to develop and communicate ideas and ways to improve system delivery and security.
- Troubleshot system stoppages and determined the best course of action to maintain system uptime.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulations.
- Quickly shut down equipment in emergencies following protocols.
- Placed orders for materials and equipment with vendors.
- Analyzed and inspected operating units such as towers, storage tanks, and other units to check operation and improve efficiency.
- Ensured high availability of critical applications by monitoring server resources and making necessary adjustments as needed.
Quality Assurance
Sierra Distribution Center
Ashville, OH
08.2025 - 12.2025
- Oversaw quality assurance management and offered recommendations.
- Developed and implemented a quality assurance dashboard, providing real-time visibility into quality metrics.
- Oversaw quality assurance processes, ensuring the team's outputs met or exceeded standards.
- Oversaw quality assurance management and offered recommendations.
- Enhanced data accuracy by implementing rigorous quality assurance processes and procedures.
- Introduced comprehensive quality assurance processes, ensuring consistent delivery of exceptional customer service experiences.
- Oversaw quality assurance processes, maintaining high standards of service delivery and customer satisfaction.
Packing and Picking
DHL Supply Chain
Groveport, OH
10.2020 - 12.2022
- Streamlined order fulfillment by effectively picking, packing, and shipping products.
- Minimized waste by efficiently sorting fruits based on size, color, and ripeness before packing them into crates or baskets.
- Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
- Expedited order fulfillment by accurately picking, packing, and shipping products promptly.
- Continuously updated knowledge of warehouse procedures, equipment, and technologies to remain current with industry best practices and ensure peak performance levels during split case picking tasks.
- Safeguarded workplace health and safety standards by adhering to proper lifting techniques when handling heavy items or equipment during the packing process.
- Improved packing efficiency by implementing streamlined processes and organized workflows.
- Increased productivity with the consistent use of high-quality packing materials and equipment.
- Adhered to company safety guidelines, ensuring a secure environment for both personnel and products during the split case picking process.
- Improved order processing time by efficiently picking, packing, and shipping customer orders promptly.
Education
Associate of Science - Techonology
University of Cheikh A Diop
Senegal, Dakar09-2018
High School Diploma -
Cheikh High School
Senegal, Dakar04-2014
Skills
- Computer skills
- MS office
- Order fulfillment
- Performance improvement
- Client engagement
- Decision-making
- Systems security
- Customer engagement
- Customer interaction
- Attention to detail
- Project management
- Flexible schedule
- Relationship building
- Leadership qualities
- Data analysis
- Performance improvement
Languages
English
Full Professional
French
Full Professional
Timeline
Quality Assurance
Sierra Distribution Center
08.2025 - 12.2025
Assistant Systems Associate
Sam's Club
02.2023 - Current
Packing and Picking
DHL Supply Chain
10.2020 - 12.2022
Associate of Science - Techonology
University of Cheikh A Diop
High School Diploma -
Cheikh High School