Mamadou Koubi Diallo
Brooklyn,NY
Summary
Demonstrated leadership and conflict resolution skills in high-pressure environments.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
3
3
years of professional experience
Work History
Microsoft Expert
Compture
04.2023 - 12.2024
- Provided expert guidance on Microsoft Office applications to enhance team productivity and efficiency.
- Developed training materials and conducted workshops for staff on best practices in Microsoft software usage.
- Streamlined document management processes using SharePoint, improving accessibility and collaboration across departments.
- Implemented automated reporting systems in Excel, reducing manual data entry time and increasing accuracy.
- Collaborated with IT teams to troubleshoot software issues, enhancing system reliability and user satisfaction.
- Maintained up-to-date knowledge of Microsoft updates and features, delivering ongoing support tailored to evolving business requirements.
- Assisted in the integration of Microsoft tools within project management frameworks, optimizing workflows and task tracking efficiency.
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
- Helped customers navigate complex Microsoft licensing scenarios.
- Developed and formatted PowerPoint presentations using advanced elements.
- Wrote macros for customization of documents and spreadsheets.
Administrative Assistant
OfficeMax
01.2023 - 11.2024
- Managed scheduling and calendar coordination for executive team to enhance operational efficiency.
- Streamlined office procedures, improving document management and retrieval processes.
- Developed and maintained filing systems to ensure organized access to critical information.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
- Trained new staff on office protocols, enhancing team productivity and consistency in operations.
- Supported budget tracking and expense reporting, contributing to financial oversight initiatives.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Maintenance Crew Member
Cleaning
03.2023 - 07.2024
- Operated and maintained cleaning equipment for optimal performance and safety compliance.
- Conducted routine inspections to identify maintenance needs and ensure operational efficiency.
- Trained new team members on best practices for equipment handling and safety protocols.
- Implemented improved cleaning procedures that enhanced overall facility cleanliness and appearance.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
Cooking
Restaurant
01.2022 - 04.2023
- Practiced various cooking techniques to become proficient in multiple culinary styles.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Implemented new cooking techniques for faster and more consistent results in the kitchen.
- Prepared food orders, cooking on grill and operating fry station.
- Mastered various cooking techniques for different menu items, resulting in consistent product quality.
- Implemented kitchen lab and delivered hands-on instruction in preparing and cooking various foods.
Skills
- Clinical and administrative support
- Medical administrative specialist
- Administrative support capabilities
- Administrative procedures
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Exceptional telephone etiquette
- Conflict resolution techniques
- Relationship building
- MS office
- Quality assurance
- Handling escalations
Timeline
Microsoft Expert
Compture
04.2023 - 12.2024
Maintenance Crew Member
Cleaning
03.2023 - 07.2024
Administrative Assistant
OfficeMax
01.2023 - 11.2024
Cooking
Restaurant
01.2022 - 04.2023
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