Summary
Overview
Work History
Education
Skills
Interests
Timeline
Cooking!!
Cooking!!
CustomerServiceRepresentative

Mamata Kafle

Calhoun ,GA

Summary

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Cashier

Kroger
Calhoun, GA
10.2021 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Greeted over [Number] patients per day.
  • Reviewed weekly sales ads and monitored price changes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Lifted up to 30 pounds at once and used forklift to move heavier loads.
  • Learned duties for various positions and provided backup at key times.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier Trainer

McDonald's Restaurant
Calhoun, GA
06.2018 - 08.2020
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Operated POS system to complete cash, credit and check transactions.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Managed break board to keep track of breaks for cashiers and front-end employees.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Increased customer loyalty and retention.
  • Delivered backup coverage to provide customers with optimal support.
  • Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
  • Built effective training and coaching strategies to optimize team performance.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed checks, cash and credit purchases or refunds.
  • Analyzed purchases for signs of fraud.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Educated employees on register use, merchandising and customer service.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Developed standard operating procedures.
  • Restocked and organized merchandise in front lanes.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
  • Established or identified prices of goods and tabulated bills with cash registers or optical price scanners.

Education

High School Diploma -

Calhoun High School
Calhoun, GA
08.2019 - 05.2020

Associate of Science - Surgical Technology

Georgia Northwestern Technical College
Rome, GA
10.2021 - Current

Skills

    Multilingual: Hindi, Nepali,English

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Interests

Cooking

Reading novels

Timeline

Cashier

Kroger
10.2021 - Current

Associate of Science - Surgical Technology

Georgia Northwestern Technical College
10.2021 - Current

High School Diploma -

Calhoun High School
08.2019 - 05.2020

Cashier Trainer

McDonald's Restaurant
06.2018 - 08.2020

Cooking!!

I like cooking new dishes. My mom encourage me the most. She is the best making nepali dishes. I also like baking.

Cooking!!

I like cooking new dishes. My mom encourage me the most. She is the best making nepali dishes. I also like baking.

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Mamata Kafle