Cooking
Mamata Kafle
Calhoun ,GA
Summary
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Kroger
Calhoun , GA
2021.10 - Current
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted over [Number] patients per day.
- Reviewed weekly sales ads and monitored price changes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
- Learned duties for various positions and provided backup at key times.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier Trainer
McDonald's Restaurant
Calhoun , GA
2018.06 - 2020.08
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Managed break board to keep track of breaks for cashiers and front-end employees.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Increased customer loyalty and retention.
- Delivered backup coverage to provide customers with optimal support.
- Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
- Built effective training and coaching strategies to optimize team performance.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed checks, cash and credit purchases or refunds.
- Analyzed purchases for signs of fraud.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Educated employees on register use, merchandising and customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Developed standard operating procedures.
- Restocked and organized merchandise in front lanes.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Established or identified prices of goods and tabulated bills with cash registers or optical price scanners.
Education
High School Diploma -
Calhoun High School
Calhoun, GA 2019.08 - 2020.05
Associate of Science - Surgical Technology
Georgia Northwestern Technical College
Rome, GA 2021.10 - Current
Skills
Multilingual: Hindi, Nepali,English
Interests
Reading novels
Timeline
Cashier
Kroger
2021.10 - Current
Associate of Science - Surgical Technology
Georgia Northwestern Technical College
2021.10 - Current
High School Diploma -
Calhoun High School
2019.08 - 2020.05
Cashier Trainer
McDonald's Restaurant
2018.06 - 2020.08
Cooking!!
I like cooking new dishes. My mom encourage me the most. She is the best making nepali dishes. I also like baking.
Cooking!!
I like cooking new dishes. My mom encourage me the most. She is the best making nepali dishes. I also like baking.