Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mamata Kumari Bishoye

Hartford,CT

Summary

Seasoned Business Associate and Salesforce Administrator experienced in Designing and Maintaining Large scale Salesforce Applications, Databases and Cloud computing Solutions and a Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing and maintaining impeccable design.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Software Engineer

Cloudtaru
01.2022 - 11.2023
  • As a Business Analyst and Salesforce Administration, I streamlined business processes for increased efficiency with the development of tailored Salesforce solutions.
  • Gathered Business Requirements for Complex Financial Systems and Supported Tech Team by defining clear requirements and effectively communicating them.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Reduced manual data entry for the sales team by automating processes using Flows.
  • Enhanced user experience by Providing a dynamic design.
  • Improved data integrity by implementing validation rules and field-level security measures.
  • Improved software efficiency by troubleshooting and resolving security issues and user access.
  • Optimized system performance through upgrading existing workflows and Process Builder to Lightning Flows.
  • Collaborated with cross-functional teams to gather requirements for customized Salesforce solutions.

Customer Assist Officer

ICICI Bank
06.2016 - 12.2018
  • As a Bank Officer, I Improved overall department efficiency by streamlining processes and implementing new policies.
  • Managed risk effectively with thorough loan assessments, ensuring the bank''s financial stability.
  • Optimized workflow processes by introducing innovative technological solutions, increasing operational efficiency across the board.
  • Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
  • Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
  • Increased employee satisfaction with constructive performance evaluations and targeted feedback.
  • Mentored junior staff members, improving their skillset and overall productivity within the team.

Software Developer

NG9 Communications
04.2014 - 03.2016
  • As a Web Designer, I enhanced user experience by implementing responsive web design and optimizing website performance.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Increased website traffic through search engine optimization strategies and targeted content creation.
  • Reduced load times and improved site speed by optimizing images, scripts, and other assets.
  • Migrated websites to new platforms, minimizing downtime and maintaining seamless user experiences.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Provided front-end development support, creating visually appealing designs that aligned with brand standards.

Education

Bachelor of Technology - Applied Electronics And Instrumentation

Gandhi Institute of Technology
Gunupur,India
06.2011

Skills

  • Process Automation
  • Salesforce Security Management
  • Custom Reporting
  • Data Migration
  • User Administration
  • Lightning Experience
  • Service Cloud Management
  • Salesforce Configuration
  • Apex Programming
  • Salesforce Customization
  • Dashboard Creation
  • Requirements Gathering
  • Case Management
  • Business Analysis
  • Agile Methodology

Accomplishments

  • Won Multiple Star Awards in ICICI Bank for maintaining good relation with Customer and solving their queries in quick Time.
  • Won many Bravos in CloudTaru for creating a secure salesforce organization for multiple Financial organizations.

Certification

Salesforce Certified Platform Developer1

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Software Engineer

Cloudtaru
01.2022 - 11.2023

Customer Assist Officer

ICICI Bank
06.2016 - 12.2018

Software Developer

NG9 Communications
04.2014 - 03.2016

Bachelor of Technology - Applied Electronics And Instrumentation

Gandhi Institute of Technology

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Mamata Kumari Bishoye