Mamatha M
Pflugerville,TX
Summary
Dynamic Technical Content Specialist with a proven track record at Thomson Reuters, enhancing user experience and learner engagement through expert content management and e-learning development. Leveraged skills in Adobe Captivate and creative storytelling to significantly improve course effectiveness. Collaborated effectively across teams, ensuring content accuracy and regulatory compliance.
Overview
2
2
years of professional experience
Work History
Technical Content Specialist
Thomson Reuters
06.2021 - 07.2023
- Developed and published technical content for various platforms, ensuring clarity, accuracy, and adherence to company standards.
- Created comprehensive tax and auditing courses tailored for CPAs across the USA and Canada, ensuring compliance with relevant regulations and industry standards.
- Collaborated with subject matter experts (SMEs) to design and deliver high-quality, up-to-date learning materials for professional development.
- Managed workflows for content production, including editing, proofreading, and validating materials to ensure consistency and quality.
- Optimized course content for e-learning platforms using tools like Adobe Captivate and Articulate Storyline to enhance learner engagement and interactivity.
- Maintained and updated databases to ensure all content is current, accurate, and aligned with organizational goals.
- Implemented SEO strategies to improve content visibility and user engagement.
- Coordinated with cross-functional teams, including editorial, technical, and design, to ensure seamless integration of content across platforms.
- Utilized Learning Management Systems (LMS) to schedule, track, and deliver training programs, ensuring an excellent learner experience.
- Monitored content performance using analytics tools and provide actionable insights to improve course effectiveness.
- Ensured compliance with accessibility standards and regulatory guidelines for all training materials.
- Partnered with stakeholders to identify learner needs and develop content strategies to meet business objectives.
- Performed troubleshooting and resolved content-related issues to ensure smooth delivery of learning programs.
- Supported the implementation of new tools and technologies to streamline content creation and delivery processes.
Education
Master of Science - Information Technology
12-2024
- Dean's List [Fall 2024]
- 4 GPA
- Valparaiso International Students Association (VISA) Member
- Extracurricular Activities: Performed Dance at World banquet Cultural Event, Active participant in Badminton and Table tennis.
- Research Project: Ai Article Generation
Bachelor of Science - Electronics And Communications Engineering
09-2020
- Dean's List [Fall 2019]
- 3.5 GPA
- Ranked in Top 20% of class
- Institute of Electrical and Electronics Engineers (IEEE) Member
- Elected Captain of IEEE Vice chairperson for the student union.
- Student Organization: Worked as a volunteer for Street Cause Student led NGO.
- Research Project: Joystick and Bluetooth based wheelchair control system. (https://www.ijsdr.org/viewpaperforall.php?paper=IJSDR2005054)
- Technical Paper Presentation: Design and Simulation of Microstrip Patch Antenna for Next Generation Communication Applications (https://ieeexplore.ieee.org/abstract/document/8987937/authors#authors)
Skills
- HTML and CSS
- Content management systems
- Editorial planning
- E-commerce content writing
- Creative storytelling techniques
- Content planning
- Articulate Storyline 360
- Adobe Captivate
- E-learning Development
- UX design
- Figma proficiency
- Wordpress
- Web design
Accomplishments
- Collaborated with team of Ten in the development of Interactive elements using Adobe captivate, Powerpoint and Powtoon for an e-learning course.
- Won ignite award for best knowledge sharing in the team.
Certification
- Certified ScrumMaster (CSM)
- Building Responsive Real world Websites using HTML5 & CSS3
- Articulate Storyline Essential Training
- E-learning Essentials: Storyboarding
- Instructional Design: Needs Analysis
- Instructional Design Essentials: Models of ID
Languages
English
Full Professional
Hindi
Full Professional
telugu
Native or Bilingual
Timeline
Technical Content Specialist - Thomson Reuters
06.2021 - 07.2023
- Certified ScrumMaster (CSM)
- Building Responsive Real world Websites using HTML5 & CSS3
- Articulate Storyline Essential Training
- E-learning Essentials: Storyboarding
- Instructional Design: Needs Analysis
- Instructional Design Essentials: Models of ID
Valparaiso University - Master of Science, Information Technology
Jawaharlal Technological University - Bachelor of Science, Electronics And Communications Engineering
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