Mame Diarra Bousso So
McKinney,TX
Summary
Versatile and achievement-oriented professional with a background at Escape 360 Cafe, adept in customer relationship building and critical thinking. Excelled in enhancing guest experiences and streamlining operations, leading to a significant increase in customer satisfaction. Skilled in both effective communication and meticulous organization, consistently fostering trust and efficiency across diverse roles.
Overview
6
6
years of professional experience
Work History
Public Relations/Food Server Assistant
Escape 360 Cafe
10.2024 - Current
- Maintained a clean and organized dining area for improved guest experience.
- Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
- Trained new Food Server Assistants, fostering a supportive team environment that contributed to overall restaurant success.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in higher customer satisfaction ratings.
- Served as backup bartender or host/hostess when needed, demonstrating flexibility and adaptability within the team dynamic.
- Resolved customer complaints professionally and efficiently, contributing to an environment of excellent hospitality experiences.
Medical Assistant
JULES FERRY Private Clinic
06.2023 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Customer Service Representative
BZT Transit(transportations and Logistics )
01.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Sales Assistant
So Fatoo L'authentique
09.2020 - 06.2021
- Managed inventory and maintained an organized store environment.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
ClickList Clerk
Kroger
04.2019 - 06.2020
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Promoted a positive shopping experience, addressing customer inquiries promptly and professionally.
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Demonstrated strong attention to detail while verifying accuracy of picked items against customers'' online orders before bagging them securely for pickup or delivery.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
Associate in Logistics/ International Business - International Business/Logistics
ESQGAM
Senegal/France09-2021
High School Diploma -
Lycée D'excellence
Hann Maristes,Dakar 07-2018
Skills
- Critical thinking
- Customer relationship building
- Goal-oriented mindset
- Active listening
- Excellent communication
- Customer satisfaction
Languages
English
Native or Bilingual
French
Native or Bilingual
wolof
Native or Bilingual
Timeline
Public Relations/Food Server Assistant
Escape 360 Cafe
10.2024 - Current
Medical Assistant
JULES FERRY Private Clinic
06.2023 - 08.2024
Customer Service Representative
BZT Transit(transportations and Logistics )
01.2022 - 05.2024
Customer Sales Assistant
So Fatoo L'authentique
09.2020 - 06.2021
ClickList Clerk
Kroger
04.2019 - 06.2020
Associate in Logistics/ International Business - International Business/Logistics
ESQGAM
High School Diploma -
Lycée D'excellence
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