Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ma Melanie M. Panopio

Ma Melanie M. Panopio

South San Francisco,CA

Summary

PROFESSIONAL OBJECTIVE: To utilize strength in patient care, trainings, experiences, as well as flexible interpersonal skills and good working attitude towards achieving company’s goals and visions. Have a thorough understanding of coordination, medical office support processes. PROFFESIONAL SUMMARY: Experienced, goal-oriented, compassionate medical personnel with numbers of awards obtained in customer service. Skilled in building long term relationship with all levels of medical staff, patients and their family members. Excellent in oral and written communication. Fluent in English and Tagalog. Knowledgeable in Spanish. Computer programs literate. Highly motivated and performs good in multi-tasking. Achieve to develop and maintain empathetic attitudes toward patients. Culturally competent – able to work well with a culturally and socio-economically diverse patient population of different ages. Knowledgeable in information security methods and principles, policy, regulations and station directives, medical administrative policies and procedures. Medical terminology, abbreviations and symbols.

Meticulous Medical Laboratory Technician experienced in performing techniques like gram stains, osmometry and coagulation assessments. Well-organized and disciplines with methodical approach to handling specimens and conducting tests. Prepared to offer 5 years experience in the field to new position with room for advancement.

Overview

19
19
years of professional experience

Work History

Medical Laboratory Technician GS

San Francisco Veterans Affairs Medical Center
San Francisco, CA
05.2017 - Current
  • The incumbent performs work in San Francisco (medical) laboratory
  • The incumbent works as a Medical Technician in the Specimen Processing section of the laboratory and draws blood from patients as necessary
  • Receives, processes, and packs for shipment varied clinical specimens for reference laboratory testing
  • Process send-out test to Quest Diagnostic
  • Also performs duties in the Clinical Laboratory involving tests and examinations using the techniques of medical laboratory equipment and instrumentation is required
  • He/she will train new staff and on new techniques or changes to policy or procedures
  • The use of computers, laboratory equipment and instrumentation is required
  • The duties include but are not limited to: a) Obtains patient specimens using state-of-the-art techniques and equipment
  • B) Evaluates specimens for analysis and if unusable requests new specimens
  • C) Verifies patient identity following regulatory and department policies
  • D) Insure specimen integrity is maintained during all phases of specimen storage and shipment
  • E) Select, perform and monitor the performance of test procedures using manual and/or automated techniques in accordance with established SOPs
  • F) Prepares specimen for analysis ensuring specimen integrity for the type of specimen and testing to be performed
  • G) Communicates with patients, providers, coworkers and other members of the healthcare team in a clear, effective, professional and courteous manner.

Advance Medical Support Assistant

01.2006 - 03.2014
  • Transferred to different department

Medical Assistant

UCSF Medical Center
04.2013 - 09.2013

Medical Assistant

San Mateo Medical Center, Mateo County
11.2007 - 03.2013
  • Accurately take and record the condition, respiration, pulse, temperature and blood pressure of patients; records other pertinent information as observed or measured
  • Apply non-sterile dressings and administer non-medicated treatments under the supervision of a registered nurse
  • Carry out rehabilitation procedures as directed by the therapist; perform range of motion body movements with/for patients; position and exercise patients
  • Assist in therapeutic milieu programs
  • Advice patients on the use of restorative equipment
  • Advice patients of the effects of medications
  • Assist with radiology procedures and diagnostic imaging
  • Observed and practice proper isolation techniques
  • Operate various types of sterilization equipment
  • Set up oxygen, traction and other hospital equipment
  • Transport specimens, medical records and related items
  • Lift and transport patients and heavy items such as supplies and equipment using safe lifting techniques
  • Assist in controlling violent patients
  • Bathe, feed, dress and care for the physical and psychosocial needs of patients
  • Enter and retrieve a variety of information in automated systems
  • Greet patients at clinics, carry out registration activities and escort patients
  • Perform related duties as assigned
  • Observe and perform infection control procedures at all times
  • Certified Draw Blood.

San Francisco Veterans Affairs Medical Center, Medical Practice Clinic
San Francisco, CA
05.2017
  • Perform administrative support duties to promote patient care within a medical facility
  • Coordinate and organize patients’ administrative and clerical information to provide guidance and support to ensure each patient receives timely and accurate care
  • Initial contact for patients and their beneficiaries seeking eligibility, benefits information and medical education
  • Coordinates patients' schedules and clinic flow
  • Performs clerical and administrative functions to maintain patient data
  • Provides patients and staff with administrative guidance
  • Scheduling and coordinating
  • Medical office support processes (e.g., greeting patients in person and by phone, and documenting patient concerns and obtaining patient records)
  • Computer programs (e.g., Veterans Health Information Systems and Technology Architecture (VistA) packages and Computerized Patient Record System (CPRS))
  • Information security methods and principles policy, regulations and station directives (e.g., VA benefits eligibility and the Health Insurance Portability and Accountability Act (HIPAA))
  • Medical administrative policies and procedures
  • Interdisciplinary Team (IDT) roles and responsibilities.

Education

Medical Assistant Program -

Bryman College
01.2003

Certified To Draw Blood -

Bryman College
01.2003

High School Diploma -

South San Francisco High School SSF
01.1999

Skills

  • Proficient in on going and new method calibration verification and multi- instrument comparison studies
  • Routinely handles and documents all aspects of proficiency testing
  • Efficient establishment of QA policies and records and writing IQCP documentation
  • Certificate of Point Of Care at SMMC
  • Experienced in new method implementation including new method validation, procedure writing, interface testing, and training of testing personnel
  • Care Manager , September, 2006 – November, 2007
  • Sunrise Assisted Living, Palo Alto, CA
  • Assisted residents with basic hygiene care such as showers, feeding, bed making and diaper change
  • Facilitated meal service
  • Facilitated activity for the residents such as baking, gardening, and other social activities
  • Medical Assistant , March, 2005 – September, 2006
  • River Bend Medical Group Association, Sacramento, CA
  • Provided direct patient care
  • Monitored patient’s progress
  • Worked closely with medical support staff to provide optimum medical care to patients
  • As a facility/patient liaison: provided patient extensive service and follow-through Assess and resolve patient’s issues, problems and complaints
  • Positioned tray tools for the small procedure
  • Directly accountable for wound care and bandaging, blood glucose testing and specimen collection
  • Prepared patient for examinations, electrocardiography, etc
  • Positioned and draped patients
  • Verified insurance eligibility
  • Answered high volume of telephone calls and inquiries
  • Scheduled appointments
  • Prepared patients charts Maintained confidentiality of records and charts
  • Thorough knowledge of medical billing and coding, including insurance claims process, insurance or benefits verification and authorization as well deep understanding of medical terminology
  • Volunteer 2004
  • Linda Vista Manor, Hayward, CA
  • Assisted patients with basic hygiene care such as shower, feeding, diaper change and bed making
  • Monitored patient’s medication
  • Medical Assistant Extern:
  • 2004-Fil-Am Medical Center, Inc, Daly City, CA
  • Gained invaluable front and back office skills
  • Answered high volume of telephone calls and inquiries
  • Prepared patient’s charts Maintained confidentiality of records and charts
  • Prepared correspondence
  • Took patient’s vital signs and administered
  • Injections

Additional Information

  • ACHIEVEMENTS/ AWARDS: , Best Customer Service Awardee in San Mateo Medical Center, San Mateo County. Superstar Award on June 03, 2021 in San Francisco Veterans Medical Hospital Center.

Timeline

Medical Laboratory Technician GS

San Francisco Veterans Affairs Medical Center
05.2017 - Current

San Francisco Veterans Affairs Medical Center, Medical Practice Clinic
05.2017

Medical Assistant

UCSF Medical Center
04.2013 - 09.2013

Medical Assistant

San Mateo Medical Center, Mateo County
11.2007 - 03.2013

Advance Medical Support Assistant

01.2006 - 03.2014

Medical Assistant Program -

Bryman College

Certified To Draw Blood -

Bryman College

High School Diploma -

South San Francisco High School SSF

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Ma Melanie M. Panopio