Ma. Melinda Icuspit
Blk 6A L15 Magnolia St, La Marea, San Antonio, San Pedro,Laguna
Summary
Accomplished finance professional with a proven track record at Citco International and JP Morgan & Chase, adept in leading and mentoring teams to exceed client deliverables. Skilled in reconciliation processes and adept at employee engagement, I have successfully managed migrations and enhanced operational efficiencies. My commitment to continuous learning and collaboration has driven team success and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Citco International Support Services Ltd. PH-ROHQ
11.2021 - Current
- Leading a team of experienced and junior finance professionals, while working with colleagues across functions to service the clients managed by my team
- Ensuring that the team is sufficiently resourced, client deliverables are covered and overtime is minimized
- Working with supervisors and members to ensure that risk on cash, positions and activity in the reconciliations is managed , communicated and escalated.
- Monitoring the team’s deliverables to ensure that client SLAs are consistently met, while assisting to negotiate changes where applicable, ensuring that best practice protocols are consistently applied.
- Subject matter expert on Reconciliation processes and CitcoRecs systems; well versed in CAMS Mapping and onboarding of new/organic accounts
- Coordinating and/or leading the migration of existing clients from local Citco offices into Manila; Collaborating with other Citco departments during new client launches; ensuring that onboarding checklist was completed, identified potential issues and risks during the launch.
- Delivering performance reviews by completing written comments for final appraisals as well as balanced constructive feedback regarding strengths and development areas of team members
- Conducting regular performance reviews, identifying areas for improvement and developing action plans to address them; Coaching and developing team members to perform successfully in their current roles and develop them into the next level positions
- Interviewed Operation Analyst- Provided objective, written candidate feedback to VP and Human Resources.
- Relaying difficult information to employees regarding poor performance and performance improvement plans.
- Supporting business decisions made my senior management by delivering the message in a professional manner to the team.
- Escalating issues to senior management timely and with a potential solution.
- Delegating tasks across the team to ensure employees are held accountable for the duties assigned and associated to their level. Ensured allocations and workload were balanced
- Tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintaining professional, organized, and safe environment for employees
Supervisor
Citco International Support Services Ltd. PH-ROHQ
05.2016 - 10.2021
- Oversee the daily operations of the teams and provide support and guidance in accomplishing department goals, service levels and client deliverables
- Monitored and managed trial difference investigation and resolution, ensuring that proper email handover had been sent to counterparties, and observing timeliness and accuracy. Ensuring that best practice were consistently applied.
- Led in the migration/onboarding of new/organic clients, ensured that accounts are mapped correctly in CAMS, feeds are setup and flowing in the system as expected and ensured that statements are available in broker pubs for daily investigation in the reconciliations.
- Escalating on a timely manner any issue that arise in the reconciliation of our clients
- Ensured that emails are responded on a timely manner
- Coached and developed team members to perform successfully in their current roles and develop them into leadership positions.
Supervisor
JP Morgan & Chase
10.2013 - 04.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Onboarding and offboarding of accounts with Foreign Exchange instrument for 50+ clients
- Processing of FXs (spot and forwards) into the accounting system based on the open position file sent by the Fund Manager of each clients
- Reconciliation of FXs between Fund Manager and accounting
- Reconciliation of FXs between accounting and custody
- Weekly call with Breaks resolution team in Sydney and other department in Manila to address breaks related to FXs
- Reached out to client, broker, fund manager via telephone call to check/confirm on the FX breaks
Senior Team Member
JP Morgan & Chase
06.2010 - 09.2013
- Processing and Reconciling FXs between Fund Manager and Accounting
- Raised issues related to FX breaks
- Reached out to Fund Manager, Broker, Client via email to query on FX breaks
- Responsible and resolving and investigating FX ageing breaks
Loans Processor, Consumer Banking
United Coconut Planters Bank, Main Branch
08.2007 - 05.2010
- Posting of Real Estate Loan payments on a daily basis to the accounting system, ensuring that no floating payments are outstanding
- For any floating payments, timely communication with the branch where the payment was made and securing additional details on the nature of that payment to know if it is for real estate payment or other loan payments
- Processing of Housing loan proceeds via Check, ensuring that all documents are approved and completed
- Accommodating request from Collections department for any adhoc payment request from client for overdue loan
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Education
Bachelor of Science - Accountancy
Polytechnic University of The Philippines
Sta. Mesa, Manila05-2007
Skills
- Leadership Experience
- Mentorship Proficiency
- Goal-Focused
- Proficient in Delegating Responsibilities
- Prioritization and Time Management
- Employee Engagement Strategies
- Effective Decision Analysis
- Commitment To Continuous Learning
- Committed Professionalism
- Collaboration and teamwork
- Adaptable Work Hours
Certification
- Investment Foundation Certificate - CFA Institute - September 2016
Timeline
Manager
Citco International Support Services Ltd. PH-ROHQ
11.2021 - Current
Supervisor
Citco International Support Services Ltd. PH-ROHQ
05.2016 - 10.2021
Supervisor
JP Morgan & Chase
10.2013 - 04.2016
Senior Team Member
JP Morgan & Chase
06.2010 - 09.2013
Loans Processor, Consumer Banking
United Coconut Planters Bank, Main Branch
08.2007 - 05.2010
Bachelor of Science - Accountancy
Polytechnic University of The Philippines
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