Mamet Soumah
Sartell,MN
Summary
Driven and ambitious professional with a solid background in customer service, leadership, and sales, dedicated to excelling in the financial industry. Seeking a challenging position to leverage diverse skills and qualifications, contribute to member growth and community service, and foster a collaborative, achievement-oriented work environment. Committed to continuous professional development and making a significant impact within the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specialty Operations Professional
Cetera Financial Group
07.2023 - Current
- Record-Keeping and Inventory Management: Maintained accurate records and managed inventory systems to support operational needs.
- Process Improvement and Automation: Identified and implemented process improvements, including automation, to enhance service quality and efficiency.
- Customer Complaint Resolution: Addressed and resolved customer complaints promptly and professionally, ensuring high levels of satisfaction.
- Cross-Department Communication: Facilitated communication across departments to ensure seamless task transitions and collaborative problem-solving.
- Training and Development: Developed and conducted training sessions for new staff, improving their understanding of processes and systems.
- Onboarding and Process Enhancement: Supported the onboarding of new operations staff and participated in brainstorming sessions for process enhancements.
- Technical Support and Efficiency: Participated in the development of new technical support, improving operational efficiency and resolving technical issues
Customer Service Representative
Gate City Bank
01.2022 - 06.2023
- Exceptional Customer Service: Provided outstanding service by addressing inquiries, resolving issues, and ensuring a positive banking experience.
- Accurate Transaction Handling: Managed a variety of financial transactions, including deposits, withdrawals, and currency exchanges, with precision.
- Account Management and Record Maintenance: Assisted with account inquiries, transfers, and maintained accurate records of customer interactions and transactions.
- Regulatory Compliance and Security: Adhered to regulations and internal policies to maintain a secure banking environment.
- Effective Problem Resolution and Collaboration: Resolved customer complaints efficiently, collaborated with colleagues, and contributed to achieving organizational goals.
- Product Education and Digital Solutions: Educated members on financial products and services, and promoted digital banking solutions to enhance member experience
Team Lead
Old Navy
08.2020 - 12.2021
- Product Knowledge and Upselling: Demonstrated extensive knowledge of products and promotions, and upsold additional items to enhance the shopping experience.
- Customer Service and Sales: Delivered exceptional customer service by assisting with product choices, answering inquiries, and managing transactions accurately.
- Returns, Exchanges, and Complaint Resolution: Processed returns and exchanges per store policies, resolving customer complaints professionally.
- Team Leadership and Training: Provided guidance, support, and training to team members, fostering a positive work environment and leading by example.
- Inventory Management and Operational Support: Assisted with inventory management and collaborated to improve customer experience and operational efficiency.
Guest Service Coordinator
House Of Pizza
12.2020 - 10.2021
- Service Information and Recommendations: Provided detailed information on menu specials and recommendations to enhance the guest experience.
- Inquiry Handling and Issue Resolution: Addressed guest inquiries and concerns promptly, ensuring high service standards.
- Coordination and Service Flow: Coordinated with servers and kitchen staff to ensure smooth service flow and resolve issues during peak times.
- Table Management and Waitlist Optimization: Optimized table turnover and waitlist management to improve overall guest flow and reduce wait times.
- Waiting Area and Staff Training: Developed and maintained a comfortable waiting area, and trained new staff to adhere to service standards.
- Guest Reservations and Seating: Managed guest reservations and seating arrangements to maximize satisfaction and operational efficiency.
Education
Bachelor of Science - Finance
Saint Cloud State University
Saint Cloud, MN06.2026
Skills
- Customer Service Excellence
- Transaction Management
- Account Services
- Process Improvement
- Digital Solutions Advocacy
- Team Collaboration
- Training & Development
- Customer Acquisition & Retention
- Supervision
- Communication
- Sales
- Cash handling
- Bilingual
- Computer skills
- Analysis
- Nonprofit Volunteering
Certification
Community Leadership Certificate
Languages
English
French
Timeline
Specialty Operations Professional
Cetera Financial Group
07.2023 - Current
Customer Service Representative
Gate City Bank
01.2022 - 06.2023
Guest Service Coordinator
House Of Pizza
12.2020 - 10.2021
Team Lead
Old Navy
08.2020 - 12.2021
Bachelor of Science - Finance
Saint Cloud State University