Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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MAME YACINE NDIAYE

Brooklyn,NY

Summary

Customer-focused Maitre D' with many years of experience building fine dining restaurant environments that delight guests and foster loyalty. Detail-oriented and observant leader with exceptional communication skills and proven history of developing and retaining engaged and proficient team members. Driven to stay ahead of restaurant trends and offer superior service for guests and restaurant management.

Overview

9
9
years of professional experience

Work History

Maitre'd

Hoxton Hotels
New York, New York
05.2019 - 11.2019
  • Welcomed guests and ensured a positive dining experience at Hoxton Hotels.
  • Managed reservations and coordinated seating arrangements for maximum efficiency.
  • Trained new team members on service standards and hotel policies.
  • Collaborated with kitchen staff to facilitate smooth service during peak hours.

Sales Associate

Pretty Girl Store
Brooklyn, New York
12.2018 - 10.2019
  • Assisted customers with product selection and provided personalized recommendations.
  • Maintained store cleanliness and organized merchandise displays for optimal presentation.
  • Processed transactions accurately using point-of-sale systems and handled cash management.
  • Managed inventory levels and restocked shelves to ensure product availability.

Maitre D'

Morandi
New York, NY
05.2018 - 10.2019
  • Greeted and seated guests, ensuring a welcoming atmosphere at the restaurant.
  • Managed reservations using OpenTable, optimizing seating arrangements for efficiency.
  • Oversaw dining room operations, maintaining cleanliness and organization throughout shifts.
  • Handled guest inquiries and concerns promptly to enhance overall dining experience.
  • Collaborated with management to plan special events and private dining experiences.

Maitre D'

Boom Boom Room
New York, New York
06.2015 - 12.2015
  • Greeted and seated guests, ensuring a welcoming atmosphere at the restaurant.
  • Managed reservations using OpenTable, optimizing seating arrangements for efficiency.
  • Coordinated with kitchen staff to ensure timely food service and guest satisfaction.
  • Trained new staff on customer service protocols and restaurant policies.

Maitre D'

Miss Lily's
New York Mills, New York
05.2011 - 07.2014
  • Created seating charts for large groups or private events.
  • Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
  • Developed strategies for increasing customer loyalty programs within the restaurant.
  • Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.

Education

High School Diploma -

Lycée Lamine Senghor High Schoo
Joal, Senegal
08-2003

Skills

  • Guest relations
  • Reservation management
  • Team training
  • Event coordination
  • Menu knowledge
  • Customer service
  • Fine-dining expertise
  • Exceptional communication
  • POS systems for seating and sales
  • Event coordination
  • Proficient in MS Office: Word, Excel, PowerPoint
  • OpenTable, Resy

Languages

English
Full Professional
French
Native/ Bilingual
Wolof
Native/ Bilingual

References

References available upon request.

Timeline

Maitre'd

Hoxton Hotels
05.2019 - 11.2019

Sales Associate

Pretty Girl Store
12.2018 - 10.2019

Maitre D'

Morandi
05.2018 - 10.2019

Maitre D'

Boom Boom Room
06.2015 - 12.2015

Maitre D'

Miss Lily's
05.2011 - 07.2014

High School Diploma -

Lycée Lamine Senghor High Schoo

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