Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Work Preference

Mamie Barber

Oak Brook,IL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Knowledgeable [Desired Position] with robust background in managing patient intake processes and ensuring smooth transitions into care. Successfully streamlined intake protocols, improving overall patient satisfaction. Demonstrated ability in effective communication and data management.

As healthcare professional, brings valuable experience in managing patient intake and streamlining administrative processes. Known for collaborative teamwork and achieving results in fast-paced environments. Reliable and adaptable with focus on patient care, confidentiality, and organizational efficiency.

Experienced with patient intake coordination, ensuring efficient and accurate processing of patient information. Utilizes strong organizational and communication skills to facilitate smooth transitions. Knowledge of healthcare protocols and administrative procedures.

Professional healthcare coordinator prepared for this role with significant experience in patient intake and care coordination. Skilled in detailed patient assessments, managing electronic health records, and ensuring compliance with healthcare regulations. Strong focus on team collaboration, achieving results, and adapting seamlessly to changing needs. Highly reliable and adept at maintaining effective communication with patients, families, and healthcare teams.

Talented Intake Specialist offering [Number] years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Organized simultaneous office functions and direct administrative personnel to meet needs of [Type] professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Precise Office Administrator with [Number] years of experience. Expert in [Software] and [Type] protocols with training in [Area of expertise]. Distinguished history of decreasing office spending while increasing functionality.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Clinical Intake Coordinator

Aetna, CVS Health
03.2024 - Current
  • Conducted thorough assessments of new patients to determine eligibility for services, ensuring appropriate allocation of resources.
  • Enhanced patient satisfaction by efficiently coordinating intake processes and ensuring smooth transitions into care.
  • Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
  • Collaborated with multidisciplinary teams to develop comprehensive patient treatment plans, resulting in better outcomes.
  • Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
  • Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
  • Assisted in the development of training materials for new Intake Representatives, contributing to overall team success.
  • Improved client retention rates by consistently providing exceptional customer service and follow-up support as needed.
  • Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
  • Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
  • Streamlined communication between departments through diligent documentation of client information and needs.
  • Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.
  • Identified areas for process improvement within the intake department, aiding in the implementation of more efficient practices.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Completed intake assessment forms and filed clients' charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Enhanced office productivity by handling high volume of callers per day.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Resolved escalated issues with professionalism and empathy, earning trust from both colleagues and clientele alike.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Maintained up-to-date knowledge of industry trends and changes in regulations, ensuring accurate information was shared with clients at all times.
  • Processed medical insurance claims and payments.
  • Collaborated with team members to address complex cases, resulting in improved case management for clients.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Demonstrated empathy towards each individual''s unique situation when gathering personal health information, fostering a sense of comfort and security.
  • Contributed to an organized work environment by meticulously maintaining physical files as well as digital records within the database.
  • Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
  • Implemented an electronic record system that increased efficiency in managing patient information.
  • Optimized time management by prioritizing tasks based on urgency while maintaining attention to detail in all aspects of work responsibilities.
  • Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
  • Gathered comprehensive medical histories from patients, enhancing the accuracy of diagnoses and treatment plans.
  • Elevated patient satisfaction by offering compassionate guidance and support during the often-stressful precertification process.
  • Analyzed trends in denials or authorization delays to identify opportunities for improvement within the precertification department.
  • Improved team productivity with regular training sessions on new software programs and tools utilized in the precertification process.
  • Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.
  • Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
  • Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
  • Enhanced interdepartmental collaboration through effective communication with case managers, physicians, and billing departments.
  • Increased accuracy of submitted claims through meticulous attention to detail in verifying insurance eligibility and benefits.
  • Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
  • Nurtured strong professional relationships with insurance representatives, fostering a collaborative atmosphere during negotiations on behalf of patients.
  • Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
  • Contributed extensively to departmental goals through consistent achievement of individual performance benchmarks related to precertification accuracy and timeliness.
  • Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.
  • Resolved discrepancies with client applications to verify eligibility.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.
  • Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
  • Boosted efficiency within the team by regularly updating coworkers on changes in insurance policies or procedural requirements affecting precertifications.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication.
  • Assisted with insurance verifications to ensure proper coverage for necessary treatments and reduce financial stress on patients.
  • Established strong relationships with community partners and referral sources, leading to an increase in referrals received by the clinic over time.
  • Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
  • Identified areas for improvement within the clinical intake process, implementing changes that resulted in increased efficiency without compromising quality of service delivery.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
  • Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
  • Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
  • Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.
  • Coordinated interdisciplinary communication for smoother transitions between care providers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
  • Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
  • Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Subrogation Representative/Remote

Gainwell Technologies
10.2022 - 03.2024
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Observed packing operations to verify conformance to specifications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Provider Relations Representative / Remote

SEIU
11.2021 - 08.2022
  • Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
  • Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
  • Enhanced provider satisfaction by addressing and resolving inquiries in a timely manner.
  • Analyzed data trends to identify opportunities for improvements within the provider network and implement targeted strategies accordingly.
  • Negotiated contracts with providers, securing favorable terms while maintaining strong partnerships within the network.
  • Collaborated with internal departments to resolve complex provider issues, maintaining positive relationships and open communication channels.
  • Answered provider inquiries via email, telephone and written correspondence.
  • Researched and resolved disputes, billing discrepancies, and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings [Number]%.
  • Managed high-volume caseloads of dispute resolution cases, providing swift resolutions that maintained positive relationships with both parties involved.
  • Conducted regular audits of provider records, identifying discrepancies and ensuring accuracy in information.
  • Streamlined processes for provider credentialing, ensuring accurate documentation and faster onboarding.
  • Served as a liaison between healthcare organizations and insurance companies to ensure seamless communication regarding claims processing and payment matters.
  • Implemented a system for tracking provider feedback, allowing for data-driven improvements to internal processes and enhanced satisfaction among network partners.
  • Assisted providers in navigating through various reimbursement processes, resulting in timely payments and reduced financial disputes between parties.
  • Conducted thorough market research to identify potential new provider partners, resulting in the expansion of the network and increased service offerings for clients.
  • Increased efficiency of provider relations team with the implementation of tracking systems and database management tools.
  • Organized and participated in provider workshops, seminars, and meetings to foster ongoing engagement with network partners.
  • Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements.
  • Provided exceptional customer service when working directly with healthcare professionals, establishing a reputation as a trusted resource for assistance.
  • Contributed to and enhanced audit processes to maximize quality management standards.
  • Resolved customer complaints using established follow-up procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Boosted accuracy of provider directories through meticulous data verification and updates.
  • Reduced provider turnover by addressing common concerns and enhancing support structures.
  • Conducted regular feedback sessions with providers, leading to significant service improvements.
  • Conducted thorough training sessions for new hires, enhancing team efficiency and knowledge.

Customer Care Representative / Billing/Claims Representative

ANTHEM Health Services
01.2020 - 12.2021
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Created and maintained detailed database to develop promotional sales.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Tilden , Chicago, IL
06-1986
  • Honoree of [Honor Name]
  • Awarded [Award Name]

Skills

  • HIPAA Compliance
  • Patient confidentiality
  • Clinical Documentation
  • Insurance Verification
  • Appointment Scheduling
  • Patient Scheduling
  • Scheduling appointments
  • Follow-up skills
  • Inventory Management
  • Multi-Line Phone Systems
  • Confidentiality
  • Charting and clinical documentation
  • Multi-line phone operations
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking and Organization
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Phone and Email Etiquette
  • Relationship Building
  • Microsoft Office
  • Employee Supervision
  • Documentation and Recordkeeping
  • Team Management
  • Team building
  • Data Entry
  • Handling Complaints
  • Leadership Development
  • Task Prioritization
  • Office Management
  • Self Motivation
  • Coaching and Mentoring
  • Administration and Operations
  • Interpersonal Skills
  • Analytical Thinking
  • Conflict Resolution
  • Operations Management
  • Scheduling and calendar management
  • Goal Setting
  • Risk Assessment
  • Professionalism
  • Administrative Procedures
  • Staff Management
  • Interpersonal Communication
  • Scheduling
  • MS Office Suite
  • Account Reconciliation
  • Quality Control
  • Strategic Planning
  • Motivational Leadership
  • Schedule Management
  • Staff Training
  • Staff Development and Training
  • Staff Motivation
  • Record-keeping

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • First Aid Certification
  • Certified Medical Assistant (CMA)
  • [State] Driver's License

Languages

English
Full Professional

Timeline

Clinical Intake Coordinator - Aetna, CVS Health
03.2024 - Current
Subrogation Representative/Remote - Gainwell Technologies
10.2022 - 03.2024
Provider Relations Representative / Remote - SEIU
11.2021 - 08.2022
Customer Care Representative / Billing/Claims Representative - ANTHEM Health Services
01.2020 - 12.2021
  • First Aid Certification
  • Certified Medical Assistant (CMA)
  • [State] Driver's License
Tilden - High School Diploma,

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work weekPaid sick leave401k matchStock Options / Equity / Profit Sharing

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Mamie Barber