Proven leader in healthcare and management, adept at vital signs monitoring and staff management, with a track record of enhancing patient care and team performance at Richcroft, Inc. Skilled in implementing infection control protocols and improving clinical documentation. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. As a caring and kind individual recognized for providing first-rate service to patients and family members, I am ready to bring 16 plus years of experience to this challenging new role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Technician & DSP
Richcroft, Inc.
11350 McCormick RD, Suite 700, Hunt Valley, MD 210
03.2022 - Current
Measure and record vital signs, such as temperature, blood pressure, pulse, and respiration rate.
Document patient information in medical records.
Monitor and report changes in patient's health status.
Provide basic patient care by changing bed linens, bathing and dressing patients, and serving meals.
Answer patients' call lights and determine how to assist them.
Maintain certification to administer medication.
Provide emotional support to patients and their families.
Support infection control initiatives by consistently following proper sanitation practices.
Display adaptability and flexibility by learning new techniques and procedures as required, allowing for seamless integration of cutting-edge medical technology into daily operations.
Provides exceptional customer service to patients, assisting with their mobility and addressing their needs and concerns.
Maintain a high level of accuracy by adhering to established safety procedures, quality control measures and infection control protocols.
Uphold strict confidentiality standards when discussing patient information with colleagues or healthcare providers, protecting sensitive data from unauthorized access.
Manager/Supervisor of Group Home
Chimes Inc.
4816 Seton Dr.
08.2008 - 11.2021
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Established team priorities, maintained schedules and monitored performance.
Scheduled employees shifts and work hours to ensure adequate staffing at all times.
Ensured appropriate measures were taken to deal with emergencies.
Successfully managed budgets by diligently making certain all purchases remained within the allocated amount.
Oversaw daily operations of the Group Home ensuring smooth workflow and timely completion of tasks.
Administered medications to residents as prescribed by attending physician.
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