Mamie Varela
Roswell,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Assistant Office Manager
Aspen Dental
01.2018 - Current
- Deliver a positive first impression to each patient with a warm, friendly smile
- Collect co-payments and verify insurance coverage
- Schedule and confirm patient appointments
- Perform many various office duties as assigned by the Office Manager
- Respond to patient billing or financial inquiries
- Collect and post payments and record receipts
- Work collaboratively with other members of the dental team to provide exceptional patient care
- Outline pricing details for procedures and services.
- Establish team priorities, maintain schedules and monitor performance.
- Coordinate continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Effectively resolve patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduce wait times for patients through effective coordination of staff schedules and resource allocation.
- Cultivate a positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintain strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
Store Manager
Hibbett Sports
08.2016 - 01.2018
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed and controlled the assets of Hibbett I City Gear by managing my designated store.
- Directed and overseen entire sales efforts in the store.
- Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
- Consulted and collaborated with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
- Directed staff to ensure all responsibilities and standards in each department are completed.
- Mentored and cultivated a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
- Carried out personnel recruiting, hiring, training, discipline, and evaluation.
- Maintained proper security for the store.
- Communicated with District Sales Manager and kept them informed as to inventory movement.
- Provided information and consistently and vigorously followed through on all marketing and advertising plans and stayed aware of customer trends.
- Kept abreast of competition and new ideas and stayed informed on community related events, to take advantage of potential opportunities.
- Produced and gave extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
- Protected the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Front Office
Smiles Forever
05.2016 - 01.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed patient referrals to other medical specialists.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies well stocked.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
Education
Dental Assistant Certification - Dental Assisting
PCI College
Cerritos, CA2010
High School Diploma -
Goddard High School
Roswell, NM05.2009
Skills
- Business Development
- Staff Development
- Motivational Skills
- Professional and Courteous
- Patient Scheduling
- Dental software proficiency
- Office Administration
- Desire to exceed customer service expectations
- Multitasking Abilities
Timeline
Assistant Office Manager
Aspen Dental
01.2018 - Current
Store Manager
Hibbett Sports
08.2016 - 01.2018
Front Office
Smiles Forever
05.2016 - 01.2018
Dental Assistant Certification - Dental Assisting
PCI College
High School Diploma -
Goddard High School