Mamie Willoughby
Orlando
Summary
Dynamic operations manager with a strong focus on problem-solving, customer relationship management, and budgeting. Proven track record in enhancing operational efficiency and resolving customer issues effectively.
Overview
33
33
years of professional experience
Work History
Co-Owner
Willoughby's Lawn Service
Orlando
05.2005 - 03.2025
- Managed daily operations and scheduling for lawn care services.
- Coordinated customer service inquiries and resolved issues promptly.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
Activities Coordinator
Alterra Sterling House
DeLand
08.2003 - 06.2005
- Coordinated daily activities and events for residents at Alterra Sterling House.
- Developed engaging programs that promoted social interaction among residents.
- Collaborated with staff to create a safe and enjoyable environment for seniors.
- Communicated regularly with families to provide updates on resident participation.
- Organized transportation arrangements for off-site activities and appointments.
- Facilitated volunteer opportunities to enhance community involvement in programs.
- Assisted in training new staff on activity planning and resident engagement techniques.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
General Manager
U-Haul International
Orlando
06.1992 - 08.1993
- Managed daily operations and ensured smooth workflow at rental locations.
- Led a team of staff to provide exceptional customer service experiences.
- Oversaw inventory management and maintained equipment readiness standards.
- Implemented safety protocols to protect staff and customers during operations.
- Coordinated logistics for truck rentals and storage unit allocations effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Certificate of Technical Studies - Designs, Plants
Landscape Designs
Orlando, FL01-2005
Certificate of Technical Studies - Business Management
Uhaul International
Orlando, FL01-1992
GED -
Colonial High School
Orlando, FL01-1982
Skills
- Operations management
- Customer relationship management
- Budgeting
- Inventory control
- Payroll administration
- Employee training
- Scheduling
- Problem solving
Timeline
Co-Owner
Willoughby's Lawn Service
05.2005 - 03.2025
Activities Coordinator
Alterra Sterling House
08.2003 - 06.2005
General Manager
U-Haul International
06.1992 - 08.1993
Certificate of Technical Studies - Designs, Plants
Landscape Designs
Certificate of Technical Studies - Business Management
Uhaul International
GED -
Colonial High School