Mamie "Jeniece" Osburn
West Point,MS
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
28
28
years of professional experience
Work History
Medical Appointment Scheduler
Martin Oral Surgery
Starkville, MS
07.2021 - Current
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Coordinated with other departments within the practice to ensure timely patient care.
- Reviewed patient medical history documents prior to appointment scheduling.
- Resolved customer complaints in a professional manner.
- Inputted patient data into the electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted physicians and nursing staff by providing administrative support services.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Worked collaboratively with other team members to meet departmental goals.
- Provided assistance with additional tasks as needed or requested by management.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Provided delay updates and information regarding special circumstances.
Scheduling Coordinator
West Point Family Dental
West Point, MS
05.2019 - 06.2021
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Responded promptly to any changes or cancellations of existing appointments.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Coordinated and scheduled patient appointments with physicians and other healthcare providers.
- Verified insurance eligibility for all patients prior to scheduling appointments.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Provided information to patients on available appointment times and clinic policies.
- Maintained up-to-date records of patient appointments in the electronic medical system.
- Performed follow-up calls after each appointment to ensure satisfaction with services provided.
- Reviewed daily schedule for accuracy and completeness prior to start of day's activities.
- Contacted referring physicians offices as needed to obtain additional information about referred patients' needs.
- Worked closely with front office staff regarding patient registration issues related to appointment scheduling.
- Adhered strictly to HIPAA guidelines when handling confidential health information.
- Processed payments for co-pays at time of service according to established protocols.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Provided general clerical support such as filing, faxing, copying documents.
- Researched solutions for complex problems associated with appointment scheduling.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Scheduled appointments for customers in person or by telephone.
- Recorded services received and payments into system.
- Scheduled and confirmed appointments.
Appointment Scheduler
Dr. Helen Campassi
West Point, MS
09.1996 - 05.2019
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Coordinated with other departments within the practice to ensure timely patient care.
- Reviewed patient medical history documents prior to appointment scheduling.
- Resolved customer complaints in a professional manner.
- Inputted patient data into the electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Worked collaboratively with other team members to meet departmental goals.
- Provided assistance with additional tasks as needed or requested by management.
- Scheduled and confirmed appointments.
Education
High School Diploma -
West Point High School
West Point, MS05-1993
Skills
- Calendar Management
- Appointment Scheduling
- Follow-up skills
- Strong Organization
Timeline
Medical Appointment Scheduler
Martin Oral Surgery
07.2021 - Current
Scheduling Coordinator
West Point Family Dental
05.2019 - 06.2021
Appointment Scheduler
Dr. Helen Campassi
09.1996 - 05.2019
High School Diploma -
West Point High School
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