Mamiso Molefe
South Africa ,United Arab Emirates
Summary
Dynamic hospitality professional with extensive experience at Princess Cruise Lines Ltd. and a proven track record in wine service and staff training. Adept at enhancing guest satisfaction through attentive service and effective communication. Skilled in wine pairing and problem-solving, consistently promoting specials to elevate revenue and guest experience.
Overview
8
8
years of professional experience
Work History
Junior Waiter
Princess Cruise Lines Ltd.
Los Angeles, CA
04.2023 - Current
- Take drink orders from the guests.
- Ensured guests felt welcomed in the dining area.
- Keep current with menu details and specials to offer informed suggestions.
- Consistently followed proper food handling protocols to ensure safety.
- Balance multiple responsibilities including serving guests, and maintaining clean work spaces during high-volume periods.
- Streamline table turnover by quickly clearing dishes and resetting tables for incoming guests.
- Maintained personal grooming requirements to align with corporate image.
Wine Steward
Platinum Belt
South Africa
03.2022 - 02.2023
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Monitored wine cellar conditions to ensure optimal storage temperatures.
VIP Pool Butler
Aldar Hospitality Group
Abu Dhabi
05.2021 - 02.2022
- Boosted customer satisfaction through attentive service.
- Maintained composure in challenging situations.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Promoted specials or upsold items to increase average check amount.
- Served alcoholic and non-alcoholic beverages in the pool and beach area
- Anticipated guest needs and provided proactive service.
Waiter
Etihad Airways, First Class Lounge
Abu Dhabi
01.2017 - 05.2021
- Greeted and welcomed the guests to the lounge
- Promoted facilities such as gym and spa.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated strong multitasking skills by managing multiple tables at once.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
WSET Level 2
Wine Spirit Educational Trust
South Africa 03.2025
Diploma In Hotel Management -
Fern Hill Training College
South Africa 06.2016
Skills
- Attention to detail
- Wine pairing
- Great communication skills
- Computer skills
- Wine service
- Serving expertise
- Table setting arrangements
- Menu item recommendation
- Adaptable and flexible
- Wine tasting events
- Glassware selection
- Sommelier certification
- Grape varietal familiarity
- Leadership and communication
Timeline
Junior Waiter
Princess Cruise Lines Ltd.
04.2023 - Current
Wine Steward
Platinum Belt
03.2022 - 02.2023
VIP Pool Butler
Aldar Hospitality Group
05.2021 - 02.2022
Waiter
Etihad Airways, First Class Lounge
01.2017 - 05.2021
WSET Level 2
Wine Spirit Educational Trust
Diploma In Hotel Management -
Fern Hill Training College