Ronald Hofler Jr.
Douglasville,GA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
Work History
Aviation Safety Action Program (ASAP) Manager
DELTA AIR LINES
11.2017 - Current
- Ensure all Delta Air Lines employees follow the 'rules of the road' of Delta
- Investigate accidents and safety incidents that may occur with Delta Air line Employees and partners
- Report in detail findings on investigation for ASAP Reports to the Event Reporting Committee (ERC) which consists of the FAA and Delta Executives.
- Sat in daily meetings with Delta executives at all Delta stations to discussing findings on ASAP Reports and how to make the necessary changes to make Delta a safe workplace.
- Traveled to all Delta stations encouraging Delta Employees to fill out Safety Reports to report any incidents employees may have observe unsafe at Delta Air Lines within corporate or ramp operations.
- Work closely with FAA making sure that Delta Air Lines is following all aviation safety guidelines
- Work with all stations that Delta flies into to ensure that Delta employees are following safety guidelines
- Directly managed a team of 20 investigators that reported any incidents that may occurred within Delta Air Lines
- Helped develop a new curriculum for Delta employees to complete, that is now used for a new arrival and departure process that is now implemented at all Delta hubs.
- Develop, organize and implemented safety and health programs for Delta hubs to ensure compliance with Delta corporate policies and procedures as well as FAA regulations.
- Accomplished multiple tasks within established timeframes.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed and motivated employees to be productive and engaged in work.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Manager
Popcake North America
09.2013 - 01.2017
- Researched and identified key opportunities, developed accounts over phone and in person
- Also conducted online presentations to Hotel Directors, General Managers and Purchasing Managers
- Cold Call clients for potential new business or to coordinate appointments nationwide
- Manage and sold to accounts nationwide
- Knowledgeable of the latest technology of the Popcake machine to demonstrate products and functions to Hotel Directors
- Sent 5 Popcake Machines to new accounts weekly
- Involved with product development and product new launches with Popcake new machines
- Shipped and placed 5 units weekly into major hotel chains
- Lead a team of outside sales reps to create more business for other regions and produce product demos to hotel owners and General managers
- Increased Popcake's revenue by 15% in first quarter in first 3 months of employment
- Gained 10 new accounts monthly while managing existing accounts for reoccurring revenue
- Gained relationships with Corporate Hotel chains (La Quinta, Holiday Inn, Marriott, Wyndham Group, MGM Grand Casino) as their account manager for their continental breakfast
- Closed sales and also involved in commissioning of machines, training chefs and F&B operators on how to use equipment
- Documented all interactions with customers using Salesforce CRM system
- Closed sales and achieve quarterly sales contributing to 84% of company's growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Increased sales revenue by developing and implementing effective sales strategies.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05-2013
Associate of Applied Science - Computer Science
Faulkner University
Montgomery, AL05-2010
Skills
- Operations Management
- Customer Relationship Management (CRM)
- Staff Management
- Staff Training and Development
- Complex Problem-Solving
- Time Management
- Team Leadership
- Strategic Planning
- Cross-Functional Teamwork
- Staff Development
- Policy Implementation
- Schedule Preparation
- Product Management
- Budget Control
- Teamwork and Collaboration
- Decision-Making
Timeline
Aviation Safety Action Program (ASAP) Manager
DELTA AIR LINES
11.2017 - Current
Sales Manager
Popcake North America
09.2013 - 01.2017
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Applied Science - Computer Science
Faulkner University
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