Mamoun Abdullah
Amman,Al-Rabieh
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Mobile & Internet Services Supervisor
Royal Hashemite Court
01.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Liaison Officer
Royal Hashemite Court - The Royal Hashemite Court Communications department
01.2010 - 10.2017
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Collected and analyzed data to identify trends and opportunities for improvement.
Advisor Sales and Customer Care
Orange / Mobilecom (Jordan)
08.2004 - 01.2010
- Built and maintained relationships with clients to provide ongoing support.
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Monitored customer service operations to confirm compliance with quality standards.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
Income Auditor Accountant
Dana Plaza Hotel
11.2003 - 07.2004
- Conducted root cause analyses on identified variances during the audit process, recommending corrective actions to prevent future occurrences.
- Fostered a culture of continuous learning within the finance department by sharing knowledge and expertise in income auditing techniques and methodologies.
- Played an instrumental role in successful annual external audits, providing necessary documentation and clarification as required.
- Ensured compliance with all applicable laws and regulations by staying up-to-date on industry best practices and standards.
Senior Receptionist
Dana Plaza Hotel
01.2000 - 01.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Trained new receptionists on best practices, resulting in improved performance metrics across the team.
Education
Bachelor of Accountancy - Accounting
Al – Zaytooneh University
01.2003
High School Diploma -
Al Ourobah Schools - Scientific Specialty
07.1998
Skills
- Ability of working within a team based environment while having a firm leadership character
- Open to learning and developing any potentials needed
- Ability to communicating effectively with people from different backgrounds and cultures
- Problem solving and troubleshooting
- Excellent selling and negotiation skills
- Accounting Practical Application
- Audit Agreements & Financial claims
- Excellent Knowledge of MS Office (Win Word, Excel, Microsoft Outlook)
- Excellent Knowledge of Internet
- Goal-Oriented
- Operations Management
- Logistics Coordination
Personal Information
- Place of Birth: Amman
- Date of Birth: 07/04/80
- Gender: Male
- Nationality: Jordanian
- Marital Status: Married
Timeline
Mobile & Internet Services Supervisor
Royal Hashemite Court
01.2017 - Current
Liaison Officer
Royal Hashemite Court - The Royal Hashemite Court Communications department
01.2010 - 10.2017
Advisor Sales and Customer Care
Orange / Mobilecom (Jordan)
08.2004 - 01.2010
Income Auditor Accountant
Dana Plaza Hotel
11.2003 - 07.2004
Senior Receptionist
Dana Plaza Hotel
01.2000 - 01.2003
Bachelor of Accountancy - Accounting
Al – Zaytooneh University
High School Diploma -
Al Ourobah Schools - Scientific Specialty
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