Marianna Kazaryan
Burbank,CA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
HHC CONSULTING
06.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
Multi-Line Insurance Agent
Farmers Insurance Agency
09.2018 - 03.2020
- Enhanced client education by delivering informative presentations on insurance topics such as coverage options, risk management strategies, and claims processes.
- Streamlined policy management processes for greater efficiency and improved retention rates.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Generated leads through cold-calling, networking and other outreach methods.
Front Desk Cashier
Karina's Cake House
02.2017 - 12.2017
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
Education
Law (Pre-Law)
Glendale Community College
Glendale, CA06.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Dedicated Team Player
- Professional and mature
- Mail distribution
- Record preparation
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Russian
Professional Working
Timeline
Administrative Assistant
HHC CONSULTING
06.2021 - 06.2022
Multi-Line Insurance Agent
Farmers Insurance Agency
09.2018 - 03.2020
Front Desk Cashier
Karina's Cake House
02.2017 - 12.2017
Law (Pre-Law)
Glendale Community College