Man Saetern
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Data Delivery Services
AIMS
07.2015 - Current
- Print and mail checks daily while meeting deadline to prevent penalties.
- Responsible for quality audit on checks to ensure flawlessness.
- Maintaining client trust account at a threshold.
- Run reports as requested by clients.
- Upload positive pay per client and review exceptions as well can verifying checks for banks.
- Responsible for keeping track of inventory for DDS such as, Check stock, envelope, toner, and maintenance kit.
- Comply with special request from examiners.
Check Fraud Specialist
Citigroup N.A.
05.2009 - 08.2013
- Identifying fraudulent/counterfeit checks.
- Contacting customer to confirm possible fraudulent checks.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Training new employees with database and research.
Litigation Specialist
Citigroup N.A.
07.2007 - 05.2009
- Comply with legal documents, such as subpoena, State levy, court orders, IRS, and etc.
- Answering inbound calls regarding legal documents.
- Block and unlock accounts upon resolution on cases.
- Maintained strict confidentiality of sensitive information, adhering to ethical guidelines established by the legal profession.
- Conducted thorough investigations of claims, gathering critical evidence to support case resolution.
- Reduced case backlog by efficiently prioritizing and managing high-volume caseloads.
Education
Associate of Science - Pre-Health Occupation
Sacramento City College
Sacramento, CA12.2024
Skills
- Hardworking and Responsible
- Quick Learner
- Customer Service
- Problem-Solving
- Dedicated Team Player
- Proficient with Microsoft Office: Outlook, Word, and Excel
Passion
Hiking
Learning
Exercise and Fitness
Gardening
Puzzle
Languages
Iu Mienh
Native or Bilingual
Timeline
Data Delivery Services
AIMS
07.2015 - Current
Check Fraud Specialist
Citigroup N.A.
05.2009 - 08.2013
Litigation Specialist
Citigroup N.A.
07.2007 - 05.2009
Associate of Science - Pre-Health Occupation
Sacramento City College
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